Warranty Service | Seagate ST3450802SS, ST3600002SS specs

Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate war- ranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery ser- vices labs are currently located throughout the world. Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx.

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. See www.sea- gate.com for the service center near you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-0143	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

64	Cheetah NS 10K.2 SAS Product Manual, Rev. C

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Seagate ST3450802SS, ST3600002SS manual Warranty Service, Data Recovery Services Authorized Service Centers

Contents

Cheetah NS 10K.2 SAS ST3600002SS ST3450802SSPage Contents Defect and error management InstallationSeagate Technology support services Interface requirements Scope Standards, compliance and reference documents StandardsElectromagnetic compatibility Electromagnetic susceptibility Compliance Reference documents General description Standard features Media descriptionPerformance Reliability Programmable drive capacity Factory-installed optionsFormatted capacities Performance characteristics Internal drive characteristicsAccess time Seek performance Start/stop time Format command execution time minutesGeneral performance characteristics Caching write data Prefetch/multi-segmented cache controlCache operation Prefetch operation Reliability specifications Error ratesRecoverable Errors Unrecoverable Errors Reliability and service Interface errorsPreventive maintenance Hot plugging the drive 4 S.M.A.R.T Controlling S.M.A.R.TPerformance impact Reporting control Temperature Log Page 0Dh Parameter Code Description Predictive failuresThermal monitor Drive Self Test DST DST failure definition Implementation Extended test Function Code 010b Product warrantyShort test Function Code 001b Shipping Physical/electrical specifications AC power requirementsDC power requirements ST3600002SS DC power requirements ST3450802SS DC power requirements General DC power requirement notes Current profiles Power sequencingConducted noise immunity Typical ST3600002SS drive +5V and +12V current profiles ST3450802SS Power dissipationST3600002SS Temperature a. Operating Environmental limits Relative humidity Effective altitude sea level a. OperatingShock and vibration Shock Package size Packaged/product weight Drop height Recommended mounting Air cleanliness Vibration a. Operating-normalAcoustics Corrosive environment China Restriction of Hazardous Substances RoHS Directive Mechanical specifications Physical dimensions Drive error recovery procedures Defect and error managementDrive internal defects/errors 77.81 SAS system errors Background Media ScanMedia Pre-Scan Deferred Auto-Reallocation Idle Read After Write Installation Drive orientation Cooling Air flow Drive mounting Grounding SAS features Interface requirements Dual port support Scsi commands supported Commands supported by Cheetah NS 10K.2 SAS family drives Commands supported by Cheetah NS 10K.2 SAS family drives Commands supported by Cheetah NS 10K.2 SAS family drives Commands supported by Cheetah NS 10K.2 SAS family drives Bytes Data hex Inquiry data2Mode Sense data Page 2.1 ST3600002SS Mode Sense data Mode Pages 2.2 ST3450802SS Mode Sense data Miscellaneous operating features and conditions Miscellaneous featuresSupported Feature or condition Miscellaneous status SAS physical interface Datum B Physical characteristics Connector requirements Pin Signal name Signal type Electrical descriptionPin descriptions SAS pin descriptions Signal characteristics PowerSAS transmitters and receivers Ready LED Out LED drive signal Differential signalsGeneral interface characteristics Eye masks Eye masks overview Receive eye mask X2OP 0, 5xadditional sinusoidal jitter X1OP Transmitter signal characteristics Signal characteristica Units 5Gb/s 0Gb/s Receiver signal characteristics Signal characteristic Units 5Gb/s 0Gb/sMaximum allowable jitter 5Gb/s m, n 0Gb/s m, n Deterministic jitterq Receiver jitter tolerance Impedance requirements Sheet 15Gb/sa 0Gb/sa Sinusoidal Deterministic Total Jitterh Impedance requirements Sheet 2 Electrical TxRx connections = -5, 437dB Shows the zero-length test load Additional information SAS-2 Specification complianceReceiver characteristics Technical Support Seagate Technology support servicesPresales Support Data Recovery Services Call Center Toll-free Direct dial Warranty ServiceData Recovery Services Authorized Service Centers Index Page SAS See also cooling Page Seagate Technology LLC