TROUBLESHOOTING

Problem

 

 

 

 

Check

 

 

 

 

Solution or cause

 

 

 

 

 

 

 

 

 

Smudges on printed

Does a message appear indicating the

Please contact the your dealer as soon as

 

 

sheets.

 

 

 

need for maintenance?

 

 

 

possible.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Color

 

deviations

When printing in color, character and color

Perform color registration as explained on pages

 

 

occur.

 

 

 

 

deviations appear.

 

 

 

 

12 and 13 of the key operator's guide.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The displayed paper

The display of the tray's paper size slide

When you change the paper size in the tray, be

 

 

size differs from the

sure to adjust the paper size slide on the tray to

 

 

differs from the paper size in the tray.

 

 

loaded paper size.

the new paper size. (page 2-2)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When printing on a

 

 

 

 

 

 

 

 

When using a

special size of

paper, set

the

 

 

The paper

size setting

is

not

set

correct paper size in millimeters in the paper tray

 

 

 

 

special

size

of

 

2

settings of the custom settings (see page 2-11). If

 

paper,

 

part

of

the

correctly in the paper tray settings of the

 

 

the paper size setting is not correct, part or all of

 

printed

image

is

custom settings.

 

 

 

 

 

 

 

 

 

the image may not print (this depends on the

 

missing.

 

 

 

 

 

 

 

 

 

 

options installed).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When printing on a

 

 

 

 

 

 

 

 

When using a

special size of paper, set

the

 

 

special size of paper

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

correct paper size in millimeters as explained in

 

 

using

 

the

bypass

The paper size is not set correctly in the

 

 

 

step 6 on page 2-12.If the paper size setting is

 

 

tray,

part

of

the

special size settings for the bypass tray.

 

 

not correct, part or all of the image may not print

 

 

printed

image

is

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(this depends on the options installed).

 

 

 

missing.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is

paper

other

than

SHARP-

Use SHARP-recommended paper.

 

 

 

 

 

 

 

 

 

recommended paper being used?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Do not use curled or crimped paper. If you do not

 

 

 

 

 

 

 

Paper curled or damp?

 

 

 

use paper for a long time, store paper in the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

wrapper in a dry location.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the paper curled and does it

Paper may be curled when output depending on

 

 

Paper

 

misfeeds

frequently misfeed in the duplex

the paper type and quality.

 

 

 

 

 

 

 

module/2 x 500 sheet paper drawer or

In some cases turning the paper over in the tray

 

 

frequently.

 

 

saddle stitch finisher?

 

 

 

will reduce misfeeding due to curling.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Remove the paper

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

from the paper tray

 

 

 

 

 

 

 

Multiple

sheets

of

paper

fed

 

 

 

or the bypass tray,

 

 

 

 

 

 

 

 

 

 

fan

the

paper

as

 

 

 

 

 

 

 

simultaneously?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

shown

in

the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

illustration,

and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

then load it again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is

paper

other

than

SHARP-

Use SHARP-recommended paper.

 

 

 

 

 

 

 

 

 

recommended paper being used?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is

paper

size or

weight

out of

the

Use paper in the allowable range.

 

 

 

 

 

 

 

 

 

allowable range?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Moving the pressure adjusting levers of the

 

 

Printed

paper

is

Do

wrinkles

appear when

printing

fusing unit from the normal position to a weaker

 

 

envelopes?

 

 

 

 

 

pressure

position may

help

alleviate

this

 

 

wrinkled or

the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

problem. (page 2-6)

 

 

 

 

 

 

image

 

rubs

off

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

easily.

 

 

 

 

Is the pressure adjustment lever of the

Return the pressure adjusting levers of the

 

 

 

 

 

 

 

fusing unit out of position?

 

 

 

fusing unit to the normal position. (page 2-7)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Be sure to store paper in the wrapper in a dry

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

location and do not store paper in a location that is

 

 

 

 

 

 

 

Paper damp?

 

 

 

 

humid

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

at a high temperature or an extremely low

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

temperature.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The contrast on the

 

 

 

 

 

 

 

 

Adjust

the

contrast

using

"DISPLAY

 

 

touch

panel

is

too

Is LCD contrast properly adjusted?

 

 

 

 

CONTRAST" of custom settings. (page 2-13)

 

 

high or too low.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2-25