Sharp BD-HP22U operation manual Troubleshooting Picture, Sound, Network

Troubleshooting

Picture

Problem		Possible causes and solutions
No picture.	•	Make sure that the cables are connected correctly. (Pages 14–16)
	•	Make sure that the connected TV or the AV receiver is set to the correct input.
		(Pages 14–16)
	•	Take out the disc and clean it. (Page 9)
	•	Make sure that region code on the disc matches that of this Player. (Page 6)
	•	There is no picture from the HDMI output.
		− Are the settings performed correctly? Please check the settings. (Page 36)
	•	There is no picture from the component video output.
		− Are the settings performed correctly? Please check the settings. (Page 36)
Screen freezes and operation	•	Press HSTOP, then restart playback.
buttons do not work.	•	Turn off the power and turn on the power again.
	•	If the power is not turned off, perform a reset. (Page 47)
	•	Is the disc damaged or dirty? Check the condition of the disc. (Page 9)
There is just audio with no video.	•	Is the connection cable for video output connected properly? (Pages 14–16)
Widescreen video appears vertically	•	Is “TV Aspect Ratio” set to match the connected TV? (Page 36)
stretched, or black bands appear at	•	If you are using a widescreen TV, is the “TV Aspect Ratio” set to “Wide”? (Page 36)
the top and bottom of the screen.
Square noise (mosaic) appears on	•	Blocks in images may be visible in scenes with rapid movement due to the
the screen.		characteristics of digital image compression technology.
The playback screen will be	•	This Player complies with analog copy protection. Some discs contain a copy
disturbed if DVD video is recorded		prohibiting signal. If you try to play back such discs through a VCR, or record to a
to a VCR, or played back through a		VCR and play back the signal, the copy protection will prevent normal playback.
VCR.		(Pages 15–16)
Audio is not output, or images are	•	The audio may not be output or the images may not be played back properly for
not played back properly.		some discs in which copyright-protected contents are recorded.

Sound

Problem		Possible causes and solutions
No sound, or sound is distorted.	•	If the volume of the TV or amplifier is set to minimum, turn the volume up.
	•	There is no sound during still mode, slow motion playback, fast forward and fast
		reverse. (Page 29)
	•	DVD audio recorded in DTS is only output from the DIGITAL AUDIO OUT terminal.
		Connect a DTS compatible digital amplifier or decoder to the DIGITAL AUDIO OUT
		OPTICAL terminal on this Player. (Page 17)
	•	Check that the audio cable is connected correctly. (Page 17)
	•	Check that the cable plugs are clean.
	•	Take out the disc and clean it. (Page 9)
	•	Audio may not be output depending on the audio recording status, such as when
		audio other than an audio signal or non-standard audio is recorded for the audio
		content of the disc. (Page 6)
Left and right channels of audio are	•	Are left and right audio cables connected to the opposite terminal, or is one side
reversed, or sound comes out of		disconnected? (Page 17)
only one side.
Audio is not output, or images are	•	The audio may not be output or the images may not be played back properly for
not played back properly.		some discs in which copyright-protected contents are recorded.

Network

Problem		Possible causes and solutions
Cannot connect to the Internet.	•	Is the LAN cable connected properly?
	•	Is the wrong cable such as a modular cable used? Connect a LAN cable to the
		ETHERNET terminal. (Page 18)
	•	Is the power for the connected equipment, such as broadband router or modem
		turned on?
	•	Is the broadband router and/or modem properly connected?
	•	Is the proper value(s) set in the network setting? Check “Communication Setup”.
		(Pages 39–41)

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