![](/images/new-backgrounds/1313417/31341795x1.webp)
Troubleshooting
Picture
Problem |
| Possible causes and solutions |
|
|
|
No picture. | • | Make sure that the cables are connected correctly. (Pages |
| • | Make sure that the connected TV or the AV receiver is set to the correct input. |
|
| (Pages |
| • | Take out the disc and clean it. (Page 9) |
| • | Make sure that region code on the disc matches that of this Player. (Page 6) |
| • | There is no picture from the HDMI output. |
|
| − Are the settings performed correctly? Please check the settings. (Page 36) |
| • | There is no picture from the component video output. |
|
| − Are the settings performed correctly? Please check the settings. (Page 36) |
|
|
|
Screen freezes and operation | • | Press HSTOP, then restart playback. |
buttons do not work. | • | Turn off the power and turn on the power again. |
| • | If the power is not turned off, perform a reset. (Page 47) |
| • | Is the disc damaged or dirty? Check the condition of the disc. (Page 9) |
|
|
|
There is just audio with no video. | • | Is the connection cable for video output connected properly? (Pages |
|
|
|
Widescreen video appears vertically | • | Is “TV Aspect Ratio” set to match the connected TV? (Page 36) |
stretched, or black bands appear at | • | If you are using a widescreen TV, is the “TV Aspect Ratio” set to “Wide”? (Page 36) |
the top and bottom of the screen. |
|
|
|
|
|
Square noise (mosaic) appears on | • | Blocks in images may be visible in scenes with rapid movement due to the |
the screen. |
| characteristics of digital image compression technology. |
|
|
|
The playback screen will be | • | This Player complies with analog copy protection. Some discs contain a copy |
disturbed if DVD video is recorded |
| prohibiting signal. If you try to play back such discs through a VCR, or record to a |
to a VCR, or played back through a |
| VCR and play back the signal, the copy protection will prevent normal playback. |
VCR. |
| (Pages |
|
|
|
Audio is not output, or images are | • | The audio may not be output or the images may not be played back properly for |
not played back properly. |
| some discs in which |
|
|
|
Sound
Problem |
| Possible causes and solutions |
|
|
|
No sound, or sound is distorted. | • | If the volume of the TV or amplifier is set to minimum, turn the volume up. |
| • | There is no sound during still mode, slow motion playback, fast forward and fast |
|
| reverse. (Page 29) |
| • | DVD audio recorded in DTS is only output from the DIGITAL AUDIO OUT terminal. |
|
| Connect a DTS compatible digital amplifier or decoder to the DIGITAL AUDIO OUT |
|
| OPTICAL terminal on this Player. (Page 17) |
| • | Check that the audio cable is connected correctly. (Page 17) |
| • | Check that the cable plugs are clean. |
| • | Take out the disc and clean it. (Page 9) |
| • | Audio may not be output depending on the audio recording status, such as when |
|
| audio other than an audio signal or |
|
| content of the disc. (Page 6) |
|
|
|
Left and right channels of audio are | • | Are left and right audio cables connected to the opposite terminal, or is one side |
reversed, or sound comes out of |
| disconnected? (Page 17) |
only one side. |
|
|
|
|
|
Audio is not output, or images are | • | The audio may not be output or the images may not be played back properly for |
not played back properly. |
| some discs in which |
|
|
|
Network
Problem |
| Possible causes and solutions |
|
|
|
Cannot connect to the Internet. | • | Is the LAN cable connected properly? |
| • | Is the wrong cable such as a modular cable used? Connect a LAN cable to the |
|
| ETHERNET terminal. (Page 18) |
| • | Is the power for the connected equipment, such as broadband router or modem |
|
| turned on? |
| • | Is the broadband router and/or modem properly connected? |
| • | Is the proper value(s) set in the network setting? Check “Communication Setup”. |
|
| (Pages |
|
|
|
46