TROUBLESHOOTING
Before calling for service, please review the Troubleshooting chart below, since the problem may not be a unit malfunction.
PROBLEM |
| SOLUTION (not a malfunction) |
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| |
The unit leaves smoke and | • Clean or replace the filters as needed. (Refer to | |
odours in the air. | • Is the unit installed in a location that is difficult for the | |
| sensor to detect cigarette smoke? | |
| • Are the dust sensor openings blocked or clogged? | |
| (In this case, clean the openings.) (Refer to | |
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| |
A clicking or ticking sound is | • Clicking or ticking sounds may be audible when the unit | |
heard from the unit. | is generating ions. | |
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A bad odour comes out of the air | • Check to see if the filters are heavily soiled. Replace the | |
outlet. | filters. (Refer to | |
| • Plasmacluster Air Purifiers may produce a slight odour. | |
| This is normal and is a result of the Plasmacluster Ions | |
| refreshing the air. | |
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The Clean Sign is green, but | • The air could be impure at the time the unit was plugged in. | |
there is still odour in the air. | Unplug the unit, wait one minute, and plug the unit in | |
| again. |
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The Clean Sign illuminates yel- | • Clean the dust sensor with a vacuum cleaner, as it may | |
low or red, but the air seems | be blocked or clogged.(Refer to | |
clean. |
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The Clean Sign doesn’t light on. | • The Light Control is selected. | |
| Press | for 3 seconds to turn the light on. |
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The Clean Sign lights change | • The Clean Sign lights automatically change colors as | |
color frequently. | impurities are detected by the dust sensor. | |
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