32Troubleshooting
Problem | Possible Cause | Possible Corrective Measures |
Unable to switch | Empty battery. | Charge battery. |
on phone |
| Check charging indication on display. |
| Battery contacts dirty. | Clean contacts carefully. |
|
| Repeat switching on and off. |
No | Battery deeply discharged. | Continue to charge device. The charge icon appears |
charge icon |
| after max. 2 hours. |
| Battery defective. | Replace battery. After several years’ average use a |
|
| gradual decline may be expected. |
| Contact problem. | Check power supply and connection to telephone. |
|
|
|
Charge icon | Temperature exceeds | Ensure correct temperature, allow time, then re- |
is flashing | 0 °C to + 45 °C range. | charge. |
SIM error | SIM contacts dirty. | Clean SIM contacts with a dry cloth. |
| Damaged SIM card. | Make visual check. |
|
| Return SIM card to your service provider. |
| SIM card not correctly orientated. | Ensure SIM is correctly orientated. |
| Old SIM card. | Only 3 volt SIM cards may be used. If you are using |
|
| a 5 volt SIM card, please contact your service pro- |
|
| vider. |
PIN error | 3 incorrect inputs. | Enter super PIN (PUK) supplied with your SIM as in- |
|
| structed. If your super PIN or PIN are lost, contact |
|
| your service provider. |
No connection to Weak signal. | Move to a higher location, or to a window or open | |
network |
| space. |
| Outside GSM network. | Check service provider coverage map. |
|
| Check network information for the device. |
| SIM not valid. | Contact your service provider. |
| New network not authorized. | Try selecting manually, or try other network |
|
| (¼ p. 30). |
Phone loses net- Weak signal. work
Reconnection, or connection to another service pro- vider is automatic; AutoNetwork (¼ p. 30). Switching off and on may accelerate this.
Calls not possible Dialling error. | Check the telephone number |
| (correct international and area code). |
New SIM fitted. | Check for new restrictions. |
Charge limit reached. | Contact your network provider. |
|
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