86

Questions & Answers

Questions & Answers

If you have any questions regarding the use of your phone, you can contact us at www.my-siemens.com/customercareat any time. In addition to this we have listed some frequently asked questions and answers below.

Question

Possible causes

Possible solution

 

Phone cannot be

On/Off key not pressed long

Press On/Off key for at least two seconds.

switched on.

enough.

 

 

 

Flat battery.

Charge battery. Check charging indicator in the dis-

 

 

play.

 

 

Battery contacts dirty.

Clean contacts.

 

 

See also below under: “Charging

 

 

 

error”

 

 

Insufficient

Frequent use of organiser or

Restrict use if necessary.

standby time.

games.

 

 

 

Speed search active.

Deactivate speed search (p. 77).

 

Display illumination switched on.

Switch off display illumination (p. 67).

 

Unintentional keystrokes

Switch on key lock (

press for long time).

 

(illumination!).

 

 

Charging error

Battery totally discharged.

1) Plug in charger cable, battery is on charge.

(charge icon not

 

2) Charge icon appears after approx. 2 hours.

displayed).

 

3) Charge battery.

 

 

Temperature out of range:

Make sure the ambient temperature is right, wait a

 

5 °C to 40 °C.

while, then recharge.

 

 

Contact problem.

Check power supply and connection to the phone.

 

 

Check battery contacts and device plug socket, clean

 

 

them if necessary, then insert battery again.

 

No mains voltage.

Use different mains power socket, check mains volt-

 

 

age.

 

 

Wrong charger.

Only use original Siemens accessories.

 

Battery faulty.

Replace battery.

 

SIM error.

SIM card not correctly inserted.

Check that the SIM card is inserted correctly (p. 10).

 

SIM card contacts dirty.

Use a dry cloth to clean the SIM card.

 

SIM card with wrong voltage.

Use 3 V SIM cards only.

 

 

SIM card damaged (e.g. broken). Visually inspect the damage. Have SIM card

 

 

replaced by service provider.