User Guide Siemens ID Mouse V3.1
June 2000 Edition Siemens ID Mouse FAQs and troubleshooting
Page 23
5.7 The sensor does not work
Error screen
If the mouse was already connected before installing the Siemens ID Mouse software, the
following error occurs:
The mouse works, but the sensor does not produce any image. An error message is issued
to indicate that the mouse may not be connected.
Reason:
The driver required to control the sensor is not available before the installation. On connecting
the mouse, Windows98 tries to find an appropriate driver and stores an
unknown device in the Device Manager for the missing sensor driver.
Solution:
The following steps are needed to solve the problem:
• Choose “Settings” from the “Start” menu
• Select “Control Panel”
• Double-click the “System” icon
• Click the “Device Manager” tab
• Select the “Unknown Device” entry
• Press the “Remove” button and confirm the following prompt
• Press the “Refresh” button
On completing these steps, the appropriate USB driver for the sensor will be installed.
5.8 What do I do if the mouse cursor freezes after a successful and correctinstallation of the ID Mouse?
If the software and drivers for the Logitec mouse or IntelliMouse are installed on your
computer, conflicts can occur with the drivers. Uninstall your Logitec mouse or IntelliMouse.
5.9 The computer does not “wake up” with the Siemens ID Mouse
The power management features of the PC can be set in both Windows98 as well as the
BIOS. However, since Microsoft has already announced known problems with USB devices
when setting the power management via the BIOS, the following is recommended:
• Enter the BIOS setup on starting the computer (for details on how to activate the BIOS,
please refer to the manual of your PC or motherboard).
• Disable the power management timeouts (for details on how to disable this feature in the
BIOS, see the manual of your PC or motherboard).
• After restarting the computer, select “Settings” on the “Start” menu
• Then select “Control Panel”
• Double-click the “Power Management” icon
• Set the desired timeouts.
5.10 Where can I find out which version of ID Mouse I am using?