Technical Support and Warranty

QUESTIONS? SIIG’s Online Support has answers! Simply visit our web site at www.siig.com and click Support. Our online support database is updated daily with new drivers and solutions. Answers to your questions could be just a few clicks away. You can also submit questions online and a technical support analyst will promptly respond.

SIIG offers a 3-year manufacturer warranty with this product. This warranty covers the original purchaser and guarantees the product to be free of any defects in materials or workmanship for three (3) years from the date of purchase of the product.

SIIG will, at our discretion, repair or replace (with an identical product or product having similar features and functionality) the product if defective in materials or workmanship. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Please see our web site for more warranty details.

If you encounter any problems with this product, please follow the procedures below.

A)If it is within the store's return policy period, please return the product to the store where you purchased from.

B)If your purchase has passed the store's return policy period, please follow the steps below to have the product repaired or replaced.

Step 1: Submit your RMA request.

Go to www.siig.com, click Support, then REQUEST A PRODUCT REPLACEMENT to submit a request to SIIG RMA or fax a request to 510-657-5962. Your RMA request will be processed, if the product is determined to be defective, an RMA number will be issued.

Step 2: After obtaining an RMA number, ship the product.

•Properly pack the product for shipping. All accessories that came with the original package must be included.

•Clearly write your RMA number on the top of the returned package. SIIG will refuse to accept any shipping package, and will not be responsible for a product returned without an RMA number posted on the outside of the shipping carton.

•You are responsible for the cost of shipping to SIIG. Ship the product to the following address:

SIIG, Inc.

6078 Stewart Avenue Fremont, CA 94538-3152, USA RMA #:

•SIIG will ship the repaired or replaced product via Ground in the U.S. and International Economy outside of the U.S. at no cost to the customer.

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SIIG 104-0732A manual Technical Support and Warranty, SIIG, Inc Stewart Avenue Fremont, CA 94538-3152, USA RMA #
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104-0732A specifications

The SIIG 104-0732A is a versatile USB to serial converter designed to facilitate seamless communication between a computer and various serial devices. This compact and efficient adapter has become a fundamental tool for numerous applications, especially in environments where legacy devices require integration with modern systems.

One of the main features of the SIIG 104-0732A is its driver-free operation, making it a plug-and-play solution for users. This characteristic simplifies the setup process significantly; users can connect the device directly to their computer’s USB port without the need for additional software or drivers. This is particularly advantageous for individuals who are not tech-savvy or for professionals who require quick and efficient installation.

The SIIG 104-0732A supports a wide range of baud rates, allowing it to communicate effectively with various serial devices such as printers, modems, and industrial equipment. Its compatibility with standard RS-232 serial protocol ensures that it can work with nearly all traditional serial devices, expanding its range of potential applications.

Another standout characteristic is the device's robust construction. The SIIG 104-0732A is designed to withstand the rigors of industrial use, featuring a durable casing that protects internal components from damage. This resilience makes it suitable for use in various environments, including warehouses, factories, and laboratories.

In terms of connectivity, the SIIG 104-0732A is equipped with a 9-pin D-sub serial port, allowing it to connect easily to standard serial devices. The USB interface supports USB 1.1 and 2.0 standards, ensuring high-speed data transfer rates. Additionally, its support for hot-swapping enables users to connect and disconnect devices without shutting down the computer, adding to the adapter's practicality.

The SIIG 104-0732A also features built-in overcurrent protection. This feature safeguards both the connected device and the computer from potential power surges, enhancing the overall safety and reliability of the device during operation.

Overall, the SIIG 104-0732A is a reliable and efficient USB to serial converter that combines ease of use, durability, and broad compatibility. Its features make it an essential tool for professionals and hobbyists alike, streamlining the integration of legacy devices with modern computers and enhancing productivity across various sectors. Whether used for industrial applications or simple home projects, the SIIG 104-0732A continues to be a preferred choice for reliable serial communication.
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