36 | CHAPTER 4 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Flowchart 1: Getting started
Your interactive whiteboard isn’t
receiving power.
Your interactive whiteboard is receiving
power but isn’t communicating correctly
with your computer.
A flashing green Ready light might be
normal if you want touch-only operation
of your interactive whiteboard. If you
want to use the SMART Board tools or
the pen tray pens, go to Flowchart 4.
A solid green Ready light indicates
normal operation. To diagnose problems
that might occur in other components of
your interactive whiteboard, see
Flowchart 5.
If the Ready light is flashing or steady
amber, the firmware might be updating.
Wait until it finishes.
If none of these descriptions applies to the Ready light, contact your next level of
support.
Start
Yes
Yes
No
No
Yes
No
No
Yes
Isthe Ready
lightoff? Goto
Flowchart2
Got o
Flowchart3
Got o
Flowchart4
Go to
Flowchart5
Contactyour
nextlevel of
support
Isthe Ready
lightred?
Isthe Ready
lights olid
green?
Isthe Ready
lightflashing
green?