Limited Warranty Statement: SMC Networks, Inc. (“SMC”) warrants its products to be free from
defects in workmanship and materials, under normal use and service, for the applicable
warranty term. All SMC products carry a standard 90-day limited warranty from the date of
purchase from SMC or its Authorized Reseller. SMC may, at its own discretion, repair or replace
any product not operating as warranted with a similar or functionally equivalent product, during
the applicable warranty term. SMC will endeavor to repair or replace any product returned under
warranty within 30 days of receipt of the product. The standard limited warranty can be
upgraded to a Limited Lifetime* warranty by registering new products within 30 days of purchase
from SMC or its Authorized Reseller. Registration can be accomplished via the enclosed
product registration card or online via the SMC website. Failure to register will not affect the
standard limited warranty. The Limited Lifetime warranty covers a product during the Life of that
Product, which is defined as the period of time during which the product is an “Active” SMC
product. A product is considered to be “Active” while it is listed on the current SMC price list. As
new technologies emerge, older technologies become obsolete and SMC will, at its discretion,
replace an older product in its product line with one that incorporates these newer technologies.
At that point, the obsolete product is discontinued and is no longer an “Active” SMC product. A
list of discontinued products with their respective dates of discontinuance can be found at:
http://www.smc.com/index.cfm?action=customer_service_warranty.
All products that are replaced become the property of SMC. Replacement products may be
either new or reconditioned. Any replaced or repaired product carries either a 30-day limited
warranty or the remainder of the initial warranty, whichever is longer. SMC is not responsible for
any custom software or firmware, configuration information, or memory data of Customer
contained in, stored on, or integrated with any products returned to SMC pursuant to any
warranty. Products returned to SMC should have any customer-installed accessory or add-on
components, such as expansion modules, removed prior to returning the product for
replacement. SMC is not responsible for these items if they are returned with the product.
Customers must contact SMC for a Return Material Authorization number prior to returning any
product to SMC. Proof of purchase may be required. Any product returned to SMC without a
valid Return Material Authorization (RMA) number clearly marked on the outside of the package
will be returned to customer at customer’s expense. For warranty claims within North America,
please call our toll-free customer support number at (800) 762-4968. Customers are responsible
for all shipping charges from their facility to SMC. SMC is responsible for return shipping
charges from SMC to customer.
WARRANTIES EXCLUSIVE: IF AN SMC PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY SHALL BE REPAIR OR
REPLACEMENT OF THE PRODUCT IN QUESTION, AT SMC’S OPTION. THE FOREGOING