Sonos CONNECT Basic Troubleshooting

SONOS CONNECT 9

The Sonos system can play music from any computer or network-attached storage (NAS) device on your home network

where you have shared music folders. During the setup process, you are guided through the process of accessing your

shared music folders (such as your iTunes library). Over time, you may wish to add or remove folders from this list.

To make changes to your shared folders list, select the Settings menu from a handheld Sonos controller and then choose

one of the following options:

• To add a new music folder, select Manage Music Library -> Music Library Setup -> Add New Share.

• To remove a music folders, select Manage Music Library -> Music Library Setup. Touch the share you wish to remove

and then select Remove Share.

The Sonos system indexes your music folders so you can view your music collection by categories (such as artists, albums,

composers, genres, or tracks.) If you add new music to a folder that is already indexed, simply update your music index to

add this music to your Sonos music library.

• To update your music index, touch Settings -> Manage Music Library -> Update Music Index Now. If you’d like your

music index to update automatically each day, select Schedule Music Index Updates and then select a music index

update time.

Basic Troubleshooting

If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn’t remedy the problem, or

you are not sure how to proceed, please contact the Sonos Customer Support team and we’ll be happy to help.

•Web site

• Select Help -> Technical Support Website to go directly to our Support page.

• Visit our Web site at www.sonos.com/support. There you can visit our Forums, browse our Frequently Asked

Questions (FAQ) pages, or request assistance.

•Email: support@sonos.com

•Text-Chat and Phone: www.sonos.com/support/contact

•US/Canada: +1.800.680.2345 toll-free

• United Kingdom: 0808 2346596

If your country is not listed here, please visit the Text-Chat and Phone link to find the correct telephone number for

your country.

Note: Under no circumstances should the product be repaired by anyone other than an

authorized Sonos repair center, as this will invalidate the warranty. Please contact Sonos

Customer Support for more information. Do not open the system as there is a risk of electric

shock.