Product Guide
10
SONOS CONNECT not detected during setup
A network or a firewall issue may be preventing this Sonos component from connecting to your Sonos system. If this is a
wireless Sonos component, try moving the Sonos components closer together, or wire the Sonos component temporarily to
see if the problem is related to wireless interference.
If you encounter this message when installing the first Sonos component (wired to your router), you can try the steps below
to resolve this issue. If you are still experiencing problems, please contact Sonos Customer Support.
1.
Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos uses to operate. First, disable all your
firewalls and try to connect again. If this resolves the problem, you should configure your firewall to work with the Sonos
Controller for Mac or PC. Please go to our Web site at http://faq.sonos.com/firewall for additional information. If this does not
resolve the problem, you can try step 2 below.
2.
Check the router
You can bypass your router’s switch to determine whether there are any router configuration issues by connecting Sonos as
depicted in the following illustration (note that the Sonos component and the computer still have Internet access in this
configuration):
• Be sure that your cable/DSL modem is connected to the router’s WAN (Internet) port.
• Temporarily remove any other components that are wired to your network.
• Connect an Ethernet cable from the computer directly to the back of the Sonos component, and then connect another
Ethernet cable from the Sonos component directly to one of the LAN ports on your router.