Sony 3-294-896-12(1) Troubleshooting

Troubleshooting

If you experience trouble with the camera, try the following solutions.

1Check the items on pages 115 to 124.

If a code such as “C/E:ss:ss” appears on the screen, see page 125.

2Remove the battery pack, wait for about one minute, re-insert the battery pack, then turn on the power.

3Initialize the settings (page 79).

4Consult your Sony dealer or local authorized Sony service facility.

Be aware that by sending the camera for repair, you give consent that the contents of the internal memory, Music files may be checked.

Click one of the following items to jump to the page explaining the symptom and cause or the appropriate corrective action.

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Contents

DSC-W150/W170 “Instruction Manual” and the “Cyber-shot Step-up Guide” VCLICK Notes on using the camera Table of contents Basic Operations Using the shooting functions Using the viewing functions Customizing the settings Viewing images on a TV Using your computer Printing still images Troubleshooting Others Index Basic techniques for better images Focus Basic techniques for better images Hints for preventing blur Camera shake Subject blur Exposure Adjusting the light intensity Exposure Color On the effects of lighting Quality On “image quality” and “image size” DSC-W170 DSC-W150 DSC-W170/W150 Flash On using the flash Identifying parts Identifying parts Indicators on the screen Indicators on the screen REC Standby ISO400 F3.5 When playing back still images When playing back movies VOL 0:00:12 9:30 AM +2.0EV Changing the screen display Changing the screen display Using the internal memory Using the mode dial Shooting images (Auto Adjustment mode) Shooting images (Auto Adjustment mode) When shooting movies: If you shoot a still image of a subject that is difficult to focus on Shooting in Easy Shooting mode W/T Using the zoom Macro (Shooting close-up) Using the self-timer Shooting still images (Scene Selection) Shooting still images (Scene Selection) Scene Selection modes Modes selected from the mode dial Modes selected from the menu screen Functions you can use in Scene Selection Shooting in Smile Shutter mode Page Viewing images Viewing images To view an index screen Viewing still images as a slideshow Viewing still images as a slideshow To change the setup Page Page Deleting images Deleting images When you select [This Image] When you select [Multiple Images] When you select [All Images in Date Range]/[All In This Folder] Learning the various functions – HOME/Menu Learning the various functions – HOME/Menu HOME items Using the menu items 1 Press the MENU button to display the menu Function Guide 2 Select a desired menu item with v/V on the control button 3 Select a setting with b/B Menu items Menu items Viewing menu (page 63) Shooting menu Shooting menuFor details on the operation 1 page For Easy Shooting mode For movie Flash: Flash setting functions shooting the Using Face Detection: Detecting the face of subject Smile Detection: Setting the Smile Detection function Smile Detection Sensitivity: Setting the Smile Detection Sensitivity REC Mode: Selecting the continuous shooting method On the Burst On the Exposure Bracket Scene Recognition: Determining the scene to be shot and taking the shot About Scenes that Are Recognized EV: Adjusting the light intensity ISO: Selecting a luminous sensitivity Metering Mode: Selecting the Metering Mode Focus: Changing the Focus method Page White Balance: Adjusting the color tones Underwater White Balance: Adjusting color tones during Underwater mode Flash Level: Adjusting the amount of flash light Red Eye Reduction: Setting the Red Eye Reduction function DRO: Optimizing the brightness and contrast Color Mode: Changing the vividness of the image or adding special effects SteadyShot: Selecting the anti-blurmode (Shooting Settings): Selecting the Shooting Settings Selecting the View Mode Viewing menu Viewing menu (Filter by Faces): Playing back images filtered to meet certain conditions (Add / Remove Favorites): Adding/Removing Favorites To add an image to a Favorites group To select and add multiple images to a Favorites group To add all the images of a specified date To remove from Favorites (Slideshow): Playing back a series of images (Retouch): Retouching still images To retouch the still images Page Page Page (Multi-PurposeResize): Changing the image size according to usage (Protect): Preventing accidental erasure To protect an image To select and protect images To cancel the protection : Adding a Print order mark (Print): Printing images using a printer (Rotate): Rotating a still image (Select Folder): Selecting the folder for viewing images To cancel selecting the folder Customizing the Manage Memory feature and the Settings Customizing the Manage Memory feature and the Settings 5 Select a setting with v/V, then press z To cancel the setting change settings the Customizing Manage Memory Manage Memory Change REC.Folder To cancel changing the recording folder Copy To cancel copying Memory Tool — Internal Memory Tool Settings SettingsFor details on the operation 1 page Smile demo mode USB Connect COMPONENT Video Out Wide Zoom Display Shooting Settings — Shooting Settings AF Illuminator Grid Line AF Mode Digital Zoom Conversion Lens Auto Orientation Auto Review Clock Settings Clock Settings To cancel the clock setting Language Setting Language Setting Viewing images on a TV Viewing images on a TV Viewing an image by connecting the camera to an HDTV 3 Press the (Playback) button to turn on the camera On “PhotoTV HD” On TV color systems NTSC system PAL system Enjoying your Windows computer Recommended computer environment Installing the software (supplied) Installing the software (supplied) On the “Picture Motion Browser” (supplied) Copying images to your computer using the “Picture Motion Browser” Copying images to your computer using the “Picture Motion Browser” Copying images to a computer Viewing images on your computer 2 Import the images Image file storage destinations and file names Page Copying images to a computer without “Picture Motion Browser” Copying images to a computer -WindowsVista/XP Copying images to a computer without “Picture Motion Browser” 4 Double-click[DCIM] For Windows 2 Select the still images to be exported on the main window Using the “Music Transfer” (supplied) Using your Macintosh computer Using your Macintosh computer 4 View images on the computer To install “Music Transfer” To add/change Music files Technical Support Viewing “Cyber-shot Step-upGuide” How to print still images Printing images directly using a PictBridge compliant printer Stage 2: Connecting the camera Stage 4: Printing 1 Select print settings with v/V/b [Quantity] [Layout] [Size] Printing at a shop Printing at a shop Selecting and marking the images 4 Press the MENU button 5 Select [OK] with v, then press z To cancel the selection Troubleshooting Battery pack and power Cannot insert the battery pack Cannot turn on the camera The power turns off suddenly The remaining charge indicator is incorrect Cannot shoot in Smile Shutter mode This subject is not visible on the screen Anti-blurfunction does not work Recording takes a long time The image is out of focus The flash does not work Fuzzy white circular spots appear in images shot using the flash The close-upshoot function (Macro) does not work Macro shooting cannot be released The date and time are not displayed on the LCD screen The image is too bright The image colors are not correct Vertical streaks appear when you are shooting a very bright subject Noise appears in the image when you view the screen in a dark place The eyes of the subject come out red Viewing images Cannot play back images The date and time are not displayed The image appears rough right after playback starts Left and right sides of the screen are shown in black Computers Computer OS compatibility with camera is unknown Your computer does not recognize the camera Cannot copy images Cannot play back images on your computer You do not know how to use “Picture Motion Browser” Cannot print an image Images once copied to a computer cannot be viewed on the camera “Memory Stick Duo” Cannot insert a “Memory Stick Duo” Printing Images are printed with both edges cut off Cannot print images with the date PictBridge compliant printer A connection cannot be established Printing is canceled Cannot insert the date or print images in the index mode “---- -- --”is printed on the date-insertedpart of the image Cannot select the print size Cannot print the image at the size selected The lens gets fogged The lens does not move when you turn off the camera The camera becomes warm when you use it for a long time The Clock Set screen appears when you turn on the camera You want to change the date or time Warning indicators and messages Warning indicators and messages Cannot access Memory Stick Access denied Error formatting Memory Stick Error formatting internal memory Memory Stick locked No memory space on internal memory Macro is invalid Flash settings cannot be changed Maximum number of images already selected Low battery power Printer busy Unable to detect face for retouch Turn the power off and on again Self-Timeris invalid Recover data Recovering data Using the camera abroad — Power sources On the “Memory Stick Duo” On the “Memory Stick Duo” Notes on using the Memory Stick Duo Adaptor (not supplied) Notes on using “Memory Stick PRO Duo” (not supplied) On the battery pack On the battery charger Index Index Page Page Notes on the License On GNU GPL/LGPL applied software


Battery pack and power	115	“Memory Stick Duo”	121


Shooting still images/movies	115	Internal memory	121


Viewing images	119	Printing	122


Deleting	119	PictBridge compliant printer	122


Computers	120	Others	123