AudioThere is no sound.

,Check that the muting function on the TV or speakers is turned off. Also check that the volume is at the appropriate level.

,If an audio device is connected, check the settings of the device. For details, refer to the instructions supplied with the audio device.

,There may be a problem with the AV cable. Try using another cable that is compatible with the PS3™ system.

,Some software do not support digital audio output.

,If the system's audio output settings do not match the cable or device in use, the system may not produce sound. Check that the system's audio output settings are correct.

,Some content that support Dolby Digital, DTS, and other formats may not produce audio from all channels.

Music files do not play.

,Tracks with a time limit or a limited number of playing times cannot be played.

,Playback methods may be limited for some music data that is distributed via the Internet. In such cases, it may not be possible to play the data on the PS3™ system.

Video

Even after selecting an item from the control panel, the desired operation cannot be performed.

,Playback conditions may be set in advance by the software developer. In such cases, certain options may not be available, even if you follow the instructions in the product documentation.

NetworkA connection to the network cannot be established.

,Check that the Ethernet cable is securely connected.

,Check that the network settings are correct. Refer to the instructions supplied by your Internet service provider or in the software manual to make the correct network settings.

The Web page does not display properly.

,Some Web pages may not display properly due to the browser.

Disc Media and USB DevicesThe system does not recognise the disc.

,Remove the disc and reinsert it.

,If the disc has a label, insert it with the label side up.

,Check whether the disc is scratched or dirty. If dirty, wipe it gently with a soft cloth.

,See also the notices under "Playable discs" (page 18).

The system does not recognise the USB device or the USB device does not operate properly.

,Check that the media is inserted correctly.

,Check whether the USB device's connector is dirty. If dirty, wipe it with a cotton swab.

,The connected USB device may not be compatible with the system.

,Try changing the USB connector where it is connected. The device may not be recognised depending on the combination of USB connectors.

,In some cases, the system may not recognise the USB device if a USB hub is used or more than the allotted number of USB devices are connected. Try removing unused USB devices.

10Before requesting service