Troubleshooting

Check whether the 1 (standby) indicator is flashing in red.
When the 1 (standby) indicator is flashing
The self-diagnosis function is activated.

1Count how many times the 1 (standby) indicator flashes between each two second break.

For example, the indicator may flash three times, go off for two seconds, then flash again three times.

2Press 1 on the TV to turn it off, disconnect the mains lead, and inform your dealer or Sony service centre of how the indicator flashes (number of flashes).

When the 1 (standby) indicator is not flashing
1Check the items in the tables below.
2If the problem persists, have your TV serviced by qualified service personnel.

Condition

Explanation/Solution

 

Picture

 

 

 

 

 

 

 

 

 

 

 

 

There is no picture (screen is

• Check the aerial/cable connection.

 

dark) and no sound.

• Connect the TV to the mains, and press 1 on the TV.

 

 

 

• If the 1 (standby) indicator lights up in red, press "/1.

 

 

 

 

 

 

 

 

No picture or menu

• Press

to display the list of connected equipment, then select the

 

information from equipment

desired input.

 

 

connected to the scart

• Check the connection between the optional equipment and the TV.

 

connector appears on the

 

 

 

 

 

 

screen.

 

 

 

 

 

 

 

 

 

 

 

 

Ghosting occurs, or double

• Check the aerial/cable connection.

 

images appear.

• Check the aerial location and direction.

 

 

 

 

 

 

 

Only snow and noise appear

• Check if the aerial is broken or bent.

 

on the screen.

• Check if the aerial has reached the end of its serviceable life (three to

 

 

 

five years for normal use, one to two years when used at the seaside).

 

 

 

 

 

 

 

The picture is distorted (dotted

• Keep the TV away from electrical noise sources such as cars,

 

lines or stripes appear).

motorcycles, hair-dryers, or optical equipment.

 

 

 

• When installing optional equipment, leave some space between the

 

 

 

optional equipment and the TV.

 

 

 

 

• Check the aerial/cable connection.

 

 

 

• Keep the aerial/cable TV cable away from other connecting cables.

 

 

 

 

 

 

 

There is picture or sound noise

• Adjust “AFT” (Automatic Fine Tuning) to obtain better picture

 

when viewing a TV channel.

reception (page 32).

 

 

 

 

 

 

 

 

Tiny black points and/or

• The screen is composed of pixels. Tiny black points and/or bright points

 

bright points appear on the

(pixels) on the screen do not indicate a malfunction.

 

screen.

 

 

 

 

 

 

 

 

 

 

 

 

The picture contours are

• Select “Auto” in “Film Mode” (page 28).

 

distorted.

 

 

 

 

 

 

 

 

 

 

 

 

 

The picture is not displayed in

• Select “Reset” (page 26).

 

 

colour.

 

 

 

 

 

 

 

 

 

 

 

 

 

The picture from equipment

• Check the connection of the

 

 

COMPONENT IN sockets and check if

 

 

 

connected to the

the sockets are firmly seated in their respective sockets.

 

 

COMPONENT IN

 

 

 

 

 

 

 

 

 

 

 

 

sockets is not displayed in colour, or is displayed in irregular colours.

Information Additional

(Continued) 37 GB