21
Additional Information
Additional Information
Troubleshooting
If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
The power is not turned on.
bCheck that the AC adaptor is securely
connected (page1 2).
bCheck that the rechargeable battery is
sufficiently charged (page 12).
The power is not turned on even if you
press [/1 on the remote.
bThe power switch is set to OFF. Slide the
power switch to ON/STANDBY.
The rechargeable battery cannot be
charged or charging time is long.
bIf the CHARGE indicator flashes with the
AC adaptor connected, the ambient
temperature is not appropriate. Charge the
battery in an ambient temperature of
between 5°C (41°F) and 35°C (95°F).
bCharging takes longer if the player is
turned on. Before charging, turn off the
player.
bIf you have not used the player for more
than a year, the battery may have
deteriorated. Consult your nearest Sony
dealer.
There is no picture.
bNo picture appears on the LCD screen
when 24p video signals are output from the
HDMI OUT jack. Set “BD/DVD-ROM
1080/24p Output” to “Off” in the “Screen
Settings” setup (page 18).
The black points appear and the red,
blue, green points remain on the LCD.
bThis is a structural property of the LCD
and not a malfunction.
There is no sound.
bThe pl ay er i s i n pa us e mo de or i n sl ow pla y
mode.
bThe player is in fast forward or fast reverse
mode.
The HD Audio (Dolby Digital Plus,
Dolby TrueHD, DTS-HD High
Resolution Audio, and DTS-HD Master
Audio) is not output by bitstream.
bSet “BD Audio MIX Setting” to “Off” in
the “Audio Settings” setup (page 18).
The interactive audio is not output.
bSet “BD Audio MIX Setting” to “On” in
the “Audio Settings” setup (page 18).
The disc does not play.
bThe disc is dirty or skewed.
bThe disc is not set until it click s (page 14).
bThe disc is upside down. Insert the disc
with the playback side facing down.
bThe disc has a format that cannot be played
back by this player (page 24).
bThe player cannot play a recorded disc that
is not correctly finalized.

Power

Picture

Sound

Disc

,continued