If a problem occurs, please check the following items. If you cannot resolve the problem, contact the location indicated in the operating manual for the device with which you received this software.
Symptom | Cause/Remedy |
PictureGear does not | There might be a problem with the PictureGear program |
run | on the hard disk. |
| b Uninstall and then reinstall PictureGear (page 92) |
Sample slide do not | Click the sample slide folder in the folder list. If the slides |
display | still do not appear, there might be a problem with the |
| sample slide data on the hard disk. |
| b Uninstall and then reinstall PictureGear (page 92) |
Not able to | Check the settings for each device. |
communicate with | b Confirm that the baud rate and serial port settings |
external device | match (page 83, 86, 89) |
| b Momentarily disconnect the external device’s |
| connection cable, then reconnect it. |
Selecting
does not display the slide any larger
Movies do not play. | The Movie Library version may be too old or not |
| installed. |
| b Install the Microsoft DirectX Media Runtime provided |
| on the PictureGear |
Lite 2.3 PictureGear