Sony DSC-H3 Troubleshooting

Troubleshooting

If you experience trouble with the camera, try the following solutions.

1Check the items on pages 102 to 110.

If a code such as “C/E:ss:ss” appears on the screen, see page 111.

2Remove the battery pack, wait for about one minute, re-insert the battery pack, then turn on the power.

3Initialize the settings (page 67).

4Consult your Sony dealer or local authorized Sony service facility.

Be aware that by sending the camera for repair, you give consent that the contents of the internal memory, Music files may be checked.

Click one of the following items to jump to the page explaining the symptom and cause or the appropriate corrective action.

Troubleshooting

101

Contents

DSC-H3 “Instruction Manual” and the “Cyber-shot Step-up Guide” Notes on using the camera Table of contents Basic Operations Using the shooting functions Using the viewing functions Customizing the settings Viewing images on a TV Using your computer Printing still images Troubleshooting Others Index Basic techniques for better images Focus Basic techniques for better images Hints for preventing blur Camera shake Subject blur Exposure Adjusting the light intensity Exposure Color On the effects of lighting Quality On “image quality” and “image size” Page Flash On using the flash Identifying parts Identifying parts Lens hood/Adaptor ring Attaching the lens hood Storing the lens hood Attaching a conversion lens (not supplied) Indicators on the screen Indicators on the screen RETURN z SET 1.0m Standby When playing back still images When playing back movies 0:00:12 9:30 AM z STOP 8/8 12/12 +2.0EV Changing the screen display Using the internal memory Using the mode dial Shooting images easily (Auto Adjustment mode) 1 Select the desired function from the mode dial When shooting still images (Auto Adjustment mode): Select When shooting movies: Select 2 Hold the camera, with your elbows pressed against your body to steady it Shooting images easily (Auto Adjustment mode) When shooting movies: If you shoot a still image of a subject that is difficult to focus on W/T Using the zoom Flash (Selecting a flash mode for still images) Macro (Shooting close-up) Using the self-timer Shooting still images (Scene Selection) Shooting still images (Scene Selection) Scene Selection modes Modes selected from the mode dial Modes selected from the menu screen Functions you can use in Scene Selection Shooting with the manual exposure Shooting with the manual exposure Viewing images Viewing images To view an index screen Deleting images Deleting images When you select [This Image] When you select [Multiple Images] When you select [All In This Folder] Learning the various functions – HOME/Menu Using the HOME screen 1 Press HOME to display the HOME screen 2 Select a category with b/B on the control button 3 Select an item with v/V, then press z Learning the various functions – HOME/Menu HOME items Using the menu items 1 Press MENU to display the menu Function Guide 2 Select a desired menu item with v/V on the control button 3 Select a setting with b/B Menu items Shooting menu Shooting menu Face Detection: Detecting the face of subject REC Mode: Selecting the continuous shooting method On the Burst On the Exposure Bracket Color Mode: Changing the vividness of the image or adding special effects ISO: Selecting a luminous sensitivity EV: Adjusting the light intensity Metering Mode: Selecting the metering mode Focus: Changing the focus method Page White Bal: Adjusting the color tones Flash Level: Adjusting the amount of flash light Red Eye Reduction: Reducing the red-eyephenomenon Contrast: Adjusting the contrast Sharpness: Adjusting the sharpness SteadyShot: Selecting the anti-blurmode SETUP: Selecting the shooting settings Playing back images from the HOME screen Playing back images from the HOME screen To display the previous/next image To adjust the volume of the music To end the slide show To change the setup Page Viewing menu Viewing menu (Protect): Preventing accidental erasure To protect an image To select and protect images To cancel the protection : Adding a Print order mark (Print): Printing images using a printer (Rotate): Rotating a still image (Select Folder): Selecting the folder for viewing images To cancel selecting the folder Customizing the Manage Memory feature and the Settings Customizing the Manage Memory feature and the Settings 6 Select a setting with v/V, then press z To cancel the setting change Manage Memory Manage Memory Change REC. Folder To cancel changing the recording folder Copy To cancel copying Memory Tool — Internal Memory Tool Settings Settings USB Connect COMPONENT Video Out Shooting Settings — Shooting Settings AF Illuminator Grid Line SettingsFor details on the operation 1 page AF Mode Digital Zoom Conversion Lens Auto Review Clock Settings Clock Settings To cancel the clock setting Language Setting Language Setting Viewing images on a TV Viewing an image by connecting the camera to an HDTV On TV color systems NTSC system PAL system PAL-Msystem PAL-Nsystem Enjoying your Windows computer Enjoying your Windows computer Recommended computer environment Recommended environment for copying images OS (pre-installed): Microsoft Windows USB jack: Installing the software (supplied) Installing the software (supplied) On the “Picture Motion Browser” (supplied) Copying images to your computer using the “Picture Motion Browser” Copying images to your computer using the “Picture Motion Browser” Copying images to a computer Viewing images on your computer 2 Import the images To delete the USB connection Image file storage destinations and file names Example: viewing folders on Windows XP Page Copying images to a computer without “Picture Motion Browser” Copying images to a computer without “Picture Motion Browser” 3 Click [Open folder to view files] 4 Double-click[DCIM] your For Windows 2 Copy the image file to the “Memory Stick Duo” folder in the following order Using the “Music Transfer” (supplied) Using your Macintosh computer Using your Macintosh computer 4 View images on the computer To add/change Music files To install “Music Transfer” Technical Support Viewing “Cyber-shot Step-upGuide” How to print still images Printing images directly using a PictBridge compliant printer Printing images directly using a PictBridge compliant printer Stage 2: Connecting the camera to the printer 1 Connect the camera to the printer 2 Press (Playback) and turn on the camera and the printer Stage 3: Selecting images you want to print [Layout] [Size] [Date] Stage 5: Completing the printing 2 Select [OK] with v, then press z Printing at a shop Printing at a shop Selecting and marking the images 1 Press MENU while displaying images in single-imagemode or in index mode 4 Press MENU 5 Select [OK] with v, then press z Troubleshooting Battery pack and power Cannot insert the battery pack Cannot turn on the camera The power turns off suddenly The remaining charge indicator is incorrect This subject is not visible on the screen Anti-blurfunction does not work Recording takes a long time The image is out of focus Zoom does not work Fuzzy white circular spots appear in images shot using the flash The close-upshoot function (Macro) does not work The date and time are not displayed on the LCD screen Cannot insert dates on image The screen is too dark or too bright The eyes of the subject come out red Dots appear and remain on the screen Cannot shoot images in succession Viewing images Cannot play back images Deleting Cannot delete an image Computers Computer OS compatibility with camera is unknown Your computer does not recognize the camera Cannot play back images on your computer You do not know how to use “Picture Motion Browser” Cannot print an image Images once copied to a computer cannot be viewed on the camera “Memory Stick Duo” Printing Images are printed with both edges cut off Cannot print images with the date PictBridge compliant printer A connection cannot be established Cannot print images Printing is canceled Cannot insert the date or print images in the index mode “---- -- --”is printed on the date-insertedpart of the image Cannot select the print size Others Cannot reset the file-number The camera does not function with the lens portion extended The lens gets fogged The lens does not move when you turn off the camera Warning indicators and messages Warning indicators and messages Memory Stick formatting error Internal memory formatting error Memory Stick locked No memory space in internal memory No memory space on Memory Stick Macro is invalid Flash settings cannot be changed Maximum images selected No enough battery Printer busy Using the camera abroad — Power sources On the “Memory Stick Duo” On the “Memory Stick Duo” Notes on using the Memory Stick Duo Adaptor (not supplied) Notes on using “Memory Stick PRO Duo” (not supplied) Notes on using “Memory Stick Micro” (not supplied) On the battery pack On the battery charger Index Page Page Notes on the License On GNU GPL/LGPL applied software


Battery pack and power	102	“Memory Stick Duo”	107


Shooting still images/movies	102	Internal memory	107


Viewing images	105	Printing	108


Deleting	106	PictBridge compliant printer	108


Computers	106	Others	110