Computers

You do not know if the OS of your computer is compatible with the camera.

•Check “Recommended computer environment” on page 53 for Windows, and page 66 for Macintosh.

Your computer does not recognize your camera.

•Turn on the camera (t step 2 in “Read This First”).

•When the battery level is low, install new batteries or charged Nickel-Metal Hydride batteries (t step 1 in “Read This First”), or use the AC Adaptor (not supplied) (page 15).

•Use the supplied USB cable (page 56).

•Disconnect the USB cable from both the computer and the camera, and connect it again firmly. Make sure that “USB Mode Mass Storage” is displayed (page 56).

•Set [USB Connect] to [Mass Storage] in the (Setup) menu (page 50).

•Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.

•Connect the camera directly to your computer without passing through a USB hub or other device (page 56).

•The supplied software is not installed. Install the supplied software (page 54).

•Your computer does not properly recognize the device because you connected the camera and your computer with the USB cable before you installed the supplied software. Delete the erroneously recognized device from your computer, then install the supplied software (see the next item).

The “Removable disk” icon does not appear on the computer screen when you connect your computer to the camera.

•Follow the procedure below to install the USB driver again. The following procedure is for a Windows computer.

1Right-click [My Computer] to display the menu, then click [Properties]. The “System Properties” screen appears.

2Click [Hardware] t [Device Manager].

•For Windows Me, click the [Device Manager] tab. The “Device Manager” appears.

3Right-click [ Sony DSC], then click [Uninstall] t [OK]. The device is deleted.

4Install the supplied software (page 54).

You cannot copy images.

•Connect the camera and your computer correctly using the supplied USB cable (page 56).

•Follow the designated copy procedure for your OS (pages 56 and 66).

•When you shoot images with a “Memory Stick Duo” formatted by a computer, you may not be able to copy the images to a computer. Shoot using a “Memory Stick Duo” formatted by your camera (page 47).

Troubleshooting

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