Troubleshooting

The image appears rough right after playback starts.

This may happen due to image processing. This is not a malfunction.

The image does not appear on the TV.

Check [Video Out] to see if the video output signal of your camera is set to the color system of your TV (page 57).

Check whether the connection is correct (page 65).

Deleting/Editing imagesCannot delete an image.

Cancel the protection (page 52).

The resizing function does not work.

You cannot resize movies.

ComputersComputer OS compatibility with camera is unknown.

Check “Recommended computer environment” on page 68 for Windows, and page 78 for Macintosh.

“Memory Stick PRO Duo” media is not recognized by a computer with a “Memory Stick” media slot.

Check that the computer and the “Memory Stick” media Reader/Writer support “Memory Stick PRO Duo” media. Users of computers and “Memory Stick” media Readers/Writers made by manufacturers other than Sony should contact those manufacturers.

If “Memory Stick PRO Duo” media is not supported, connect the camera to the computer (pages 71 and 78). The computer recognizes the “Memory Stick PRO Duo” media.

Your computer does not recognize your camera.

Turn on the camera.

When the battery level is low, insert a charged battery pack or use the AC Adaptor (sold separately).

Set [USB Connect] to [Mass Storage] (page 57).

Use the dedicated USB cable (supplied) (page 71).

Disconnect the dedicated USB cable from both the computer and the camera, and connect it again firmly.

Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.

Connect the camera directly to your computer without passing through a USB hub or other device (page 71).

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