Symptom | Cause | Solution | ||
You do not know if the OS of | — | p Check “Recommended computer | ||
your computer is compatible. |
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You cannot install the USB | — | p In Windows 2000, log on as Administrators | ||
driver. | • You are attempting to install the USB | (authorized Administrators) (page 60). | ||
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| driver on a machine that is not running a |
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| supported OS. |
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Your computer does not | • You are not using the supplied USB | p Use the supplied USB cable (page 69). | ||
recognize your camera. | cable. |
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| • The USB cable is not connected firmly. | p Disconnect the USB cable, and connect it | ||
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| again firmly. Make sure that “USB MODE” is |
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| displayed on the LCD screen (pages 69 and |
| • [USB] is set to [PTP] in the [ |
| ]. | 92). |
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| p Set it to [NORMAL] (page 92). | ||
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| • The USB connectors on your computer | p Disconnect the USB cables except for the ones | ||
| are connected to other equipment besides | connected to the keyboard, the mouse, and | ||
| the keyboard, the mouse, and your | your camera. | ||
| camera. |
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| • The USB driver is not installed. | |||
| • The camera was connected to a computer | p Delete the device which is not recognized, then | ||
| with the USB cable before installing the | |||
| USB driver, so the device was not |
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| recognized by the computer. |
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| • No “Memory Stick” is inserted. | p Insert a “Memory Stick.” | ||
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You cannot copy images. | • The camera is not correctly connected to | p Connect the camera and your computer correctly | ||
| your computer. | using the USB cable (page 69). | ||
| • You are not using the correct copy | p Follow the designated copy procedure for your | ||
| procedure for your OS. | OS (pages 57, 71, 74 and 80). | ||
| — | p If you are using the “PIXELA ImageMixer for | ||
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| Sony” application software, click on HELP. |
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Troubleshooting
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