Sony DSC-W110, DSC-W115, DSC-W120, DSC-W125, DSC-W130 Troubleshooting

Troubleshooting

If you experience trouble with the camera, try the following solutions.

1Check the items on pages 105 to 114.

If a code such as “C/E:ss:ss” appears on the screen, see page 115.

2Remove the battery pack, wait for about one minute, re-insert the battery pack, then turn on the power.

3Initialize the settings (page 69).

4Consult your Sony dealer or local authorized Sony service facility.

Be aware that by sending the camera for repair, you give consent that the contents of the internal memory, Music files may be checked.

Click one of the following items to jump to the page explaining the symptom and cause or the appropriate corrective action.

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Contents

Digital Still Camera DSC-W110/W115/W120/W125/W130 VCLICK Notes on using the camera Table of contents Basic Operations Using the shooting functions Using the viewing functions Customizing the settings Viewing images on a TV Using your computer Printing still images Troubleshooting Others Index Basic techniques for better images Focus Exposure Color Quality Basic techniques for better images Hints for preventing blur Camera shake Cause What you can do to reduce the blurring Exposure Color Quality DSC-W130 DSC-W110/W115/W120/W125 DSC-W110/W115/W120/W125/W130 Flash Identifying parts Identifying parts Indicators on the screen Indicators on the screen REC Standby ISO400 F3.5 When playing back still images When playing back movies 0:00:12 9:30 AM z STOP 8/8 12/12 +2.0EV Changing the screen display Changing the screen display Using the internal memory Using the mode dial Shooting images (Auto Adjustment mode) Shooting images (Auto Adjustment mode) 3 Shoot with the shutter button When shooting still images: When shooting movies: If you shoot a still image of a subject that is difficult to focus on W/T Using the zoom Flash (Selecting a flash mode for still images) Macro (Shooting close-up) Using the self-timer Shooting still images (Scene Selection) Shooting still images (Scene Selection) Scene Selection modes Modes selected from the mode dial Modes selected from the menu screen Functions you can use in Scene Selection Shooting in Smile Shutter mode Page Viewing images Viewing images To view an index screen Viewing still images as a slideshow Viewing still images as a slideshow To change the setup Page Deleting images Deleting images When you select [This Image] When you select [Multiple Images] When you select [All In This Folder] Learning the various functions – HOME/Menu Using the HOME screen 1 Press HOME button to display the HOME screen 2 Select a category with b/B on the control button 3 Select an item with v/V, then press z HOME items Using the menu items 1 Press MENU button to display the menu Function Guide 2 Select a desired menu item with v/V on the control button 3 Select a setting with b/B Menu items Shooting menu Shooting menuFor details on the operation 1 page Smile Detection: Setting the Smile Detection function Smile Detection Sensitivity: Setting the Smile Detection Sensitivity For details on the operation 1 page REC Mode: Selecting the continuous shooting method On the Burst On the Exposure Bracket (DSC-W130only) EV: Adjusting the light intensity ISO: Selecting a luminous sensitivity Metering Mode: Selecting the metering mode Focus: Changing the focus method Page White Balance: Adjusting the color tones Flash Level: Adjusting the amount of flash light Red Eye Reduction: Setting the Red Eye Reduction function Color Mode: Changing the vividness of the image or adding special effects SteadyShot: Selecting the anti-blurmode (DSC-W120/W125/W130only) (Shooting Settings): Selecting the shooting settings Viewing menu Viewing menu Page Page (Protect): Preventing accidental erasure To protect an image To select and protect images To cancel the protection : Adding a Print order mark (Print): Printing images using a printer (Rotate): Rotating a still image (Select Folder): Selecting the folder for viewing images To cancel selecting the folder Customizing the Manage Memory feature and the Settings Customizing the Manage Memory feature and the Settings 5 Select a setting with v/V, then press z To cancel the setting change settings the Customizing Manage Memory For details on the operation 1 page Manage Memory Change REC. Folder To cancel changing the recording folder Copy To cancel copying Memory Tool — Internal Memory Tool Settings Settings USB Connect COMPONENT Video Out Wide Zoom Display Shooting Settings — Shooting Settings AF Illuminator Grid Line SettingsFor details on the operation 1 page Image size and total zoom scale using Smart zoom (Including optical zoom 4×) Conversion Lens Auto Orientation (DSC-W120/W125/W130only) Auto Review Clock Settings Clock Settings To cancel the clock setting Language Setting Language Setting Viewing images on a TV Viewing images on a TV Viewing an image by connecting the camera to an HDTV TV a on images Viewing On “PhotoTV HD” On TV color systems NTSC system PAL system PAL-Msystem Enjoying your Windows computer Recommended computer environment Installing the software (supplied) Installing the software (supplied) On the “Picture Motion Browser” (supplied) On the “Picture Motion Browser” (supplied) Copying images to your computer using the “Picture Motion Browser” Copying images to your computer using the “Picture Motion Browser” Copying images to a computer Viewing images on your computer 2 Import the images Image file storage destinations and file names Page Copying images to a computer without “Picture Motion Browser” Copying images to a computer without “Picture Motion Browser” 4 Double-click[DCIM] For Windows 2 Copy the image file to the “Memory Stick Duo” folder in the following order Using the “Music Transfer” (supplied) Using your Macintosh computer Copying and viewing images on Using your Macintosh computer 4 View images on the computer Technical Support Viewing “Cyber-shot Step-upGuide” How to print still images Printing images directly using a PictBridge compliant printer Stage 3: Selecting images you [Size] [Date] 2 Select [OK] with v, then press z Stage 5: Completing the printing Printing at a shop Printing at a shop Selecting and marking the images 4 Press MENU button 5 Select [OK] with v, then press z To cancel the selection To mark all the images in the folder Troubleshooting Battery pack and power Cannot insert the battery pack Cannot turn on the camera The power turns off suddenly The remaining charge indicator is incorrect Shooting still images/movies Cannot record images This subject is not visible on the screen Anti-blurfunction does not work (DSC-W120/W125/W130only) Recording takes a long time Zoom does not work The flash does not work Fuzzy white circular spots appear in images shot using the flash The close-upshoot function (Macro) does not work Macro shooting cannot be turned off The screen is too dark or too bright The image is too dark The image is too bright The image colors are not correct Vertical streaks appear when you are shooting a very bright subject Viewing images Cannot play back images The date and time are not displayed The image appears rough right after playback starts Left and right sides of the screen are shown in black Deleting Cannot delete an image Computers Computer OS compatibility with camera is unknown Your computer does not recognize the camera “Memory Stick Duo” Cannot insert a “Memory Stick Duo” You have formatted a “Memory Stick Duo” by mistake Internal memory Cannot playback or record images using the internal memory Cannot copy the data stored in the internal memory to a “Memory Stick Duo” Printing Images are printed with both edges cut off PictBridge compliant printer A connection cannot be established Cannot print images Printing is canceled Cannot insert the date or print images in the index mode Others Cannot reset the file-number The camera does not function with the lens portion extended The lens gets fogged The lens does not move when you turn off the camera Warning indicators and messages Warning indicators and messages Cannot access Memory Stick Access denied Error formatting Memory Stick Error formatting internal memory Memory Stick locked No memory space on internal memory Macro is invalid Flash settings cannot be changed Maximum number of images already selected Low battery power Printer busy Self-Timeris invalid Using the camera abroad — Power sources On the “Memory Stick Duo” On the “Memory Stick Duo” Notes on using the Memory Stick Duo Adaptor (not supplied) Notes on using “Memory Stick PRO Duo” (not supplied) On the battery pack On the battery charger Index Page Page Notes on the License On GNU GPL/LGPL applied software

Sony Troubleshooting

Models: DSC-W110 DSC-W115 DSC-W120 DSC-W125 DSC-W130

Troubleshooting


Battery pack and power	105	“Memory Stick Duo”	111


Shooting still images/movies	106	Internal memory	112


Viewing images	109	Printing	112


Deleting	110	PictBridge compliant printer	113


Computers	110	Others	114