D:\TV's JOB\SONY TV\SY120099_B6 (Rev-2)\Group B6 (Rev-
2)\4411986121\4411986121\US06OPT.fm
XBR-65HX950/55HX950/KDL-55HX850/46HX850
4-411-986-12(1)
33
Additional
Information
Additional Information
Troubleshooting
When the 1 (standby) indicator is flashing, count how many times it flashes
(interval time is three seconds).
Press "/1 on the TV to turn it off, disconnect the AC power cord, and contact Sony Customer
Support (information provided on the front cover) with how many times the indicator flashes.
When the 1 (standby) indicator is not flashing, check the items in the ta ble as
follows.
Also refer to “Troubleshooting” in the i-Manual. If the problem persists, contact Sony Customer
Support (information provided on the front cover).
Condition Explanation/Solution
There is no picture (screen
is dark) and no sound.
•Check the antenna/cable connection.
•Connect the TV to the AC power, and press "/1 on the
TV.
•If the 1 (standby) indicator lights up in red, press "/1
on the remote control.
Tiny black dots and/or
bright dots appear on the
screen.
•The screen is composed of pixels. Tiny black dots
and/or bright dots (pixels) on the screen do not
indicate a malfunction.
Some programs cannot be
tuned.
•Check the antenna or dish.
The TV turns off
automatically (the TV enters
standby mode).
•Check if the Sleep Timer, Timer, or Idle TV Standby
is activated.
•The Auto Shut-off setting may be set to On. If Auto
Shut-off is activated and TV receives no signal, the TV
will automatically enter standby mode in 15 minutes.
Check Auto Shut-off is activated under Eco feature of
this TV. (United States and Canada only)
The remote control does not
function.
•Replace the batteries.
•Your TV may be in SYNC mode.
Press SYNC MENU, select TV Control and then
select Home (Menu) or Options to control the TV.
The Parental Lock
password has been
forgotten.
•Enter 4357 for the PIN code. (PIN code 4357 is always
accepted.)
The TV and its surrounding
become warm.
•When the TV is used for an extended period of time,
the TV and its surroundings may become warm to
touch. This is not a malfunction of the TV.