February 8, 2006
Dear Valued Sony Customer:
Our records indicate that you recently purchased a KDLV26/32/40XBR1 (Bravia) Flat Panel or a KDFE42/50A10 (Grand Wega) Rear Projection LCD television. We have recently learned that a limited number of these televisions manufactured through November 2005 temporarily may not, after a long period of time depending upon usage, turn either on or off due to a software issue. This condition is easily resolved with a simple software upgrade provided by Sony at no charge.
To confirm if your unit may be affected, please go to www.updatemytv.com and input your television’s model and serial number. The television model number, serial number and manufactured date can be found on the back of your television (sample labels shown below).
Bravia LCD TV (Sample) | Grand Wega Rear Projection TV (Sample) |
The website will verify if your unit is affected and provide you with information on how to obtain the free software upgrade. If you do not have web access, please contact Sony Customer Service
Not all Sony televisions are affected. No safety issues exist with your TV. If you have already experienced this software issue, the television can be temporarily reset by disconnecting the AC Power Cord from the wall outlet, wait at least 30 seconds and then reconnect the AC power cord to the wall outlet. After this reset procedure, the television should work properly until another several months of use has accumulated.
Sony is providing this software update at no charge to owners of affected televisions through March 1, 2008. Terms of Sony’s limited warranty otherwise continue to apply. We apologize for any inconvenience this may have caused you and will continue to provide superior customer service for your Sony television.
Best Regards,
Sony Electronics Inc.
