Additional Information
Troubleshooting
Here are some simple solutions to problems which may affect the picture and sound.
Problem | Cause |
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No picture , no sound | • | Power off. | |||||
| • | TV in standby. | |||||
| • | Aerial disconnected | |||||
Poor or no picture (screen is dark), but good sound. | • | Picture preset level adjustment. | |||||
No picture on any channel after digital tuning. | • | No digital transmissions in your area. | |||||
| • No digital transmissions from the transmitter you are currently using. | ||||||
| • | Weak signal. | |||||
| • | Unsuitable aerial | |||||
Some channels are blank. | • | ||||||
| • Programme used only for data (no picture or sound). | ||||||
| • Programme not being transmitted. | ||||||
Standby indicator flashing. | • | Digital mode Timer Record active (regular flash). | |||||
| • Fault (irregular flash). | ||||||
Good Picture, no sound. | • | Volume control | |||||
Poor picture quality | • | Wrong external mode selected on an RGB video source. | |||||
No colour on colour programmes. | • | Colour level setting. | |||||
Remote control does not function. | • | Batteries low. | |||||
Distorted picture when changing programmes or | • | Inputs from external equipment not switched off. | |||||
selecting Teletext. |
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Cause | • | Solution | |||||
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Power off. | • | Plug in the TV. | |||||
TV in standby. | • | Press the |
| button on the front of the TV | |||
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| • | If the | indicator is on press the |
| / button or a numbered button on the | ||
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Aerial disconnected |
| remote control. | |||||
• Check the aerial connection. | |||||||
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Picture level adjustment | • | Select | on the TV menu system then adjust the brightness, picture and colour | ||||
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| balance levels | |||||
No digital transmissions in your area. | • | Tune in the analogue channels available using the ‘Manually tuning the TV’ | |||||
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| instruction in this manual, then contact a local installer to find out when digital | |||||
No digital transmissions from the transmitter you |
| transmissions begin in your area. | |||||
• | Contact a local installer to find out which transmitter you should be pointing | ||||||
are currently using. |
| your aerial at. | |||||
Unsuitable aerial. | • | Change your aerial to to cover the channels used by digital programmes | |||||
Weak signal. |
| (Contact a local installer) | |||||
• | Ensure aerial is correctly aligned to transmitter. | ||||||
| • Ensure aerial is plugged directly into the TV (not through other equipment). | ||||||
• Upgrade to a higher gain aerial. | |||||||
• | Subscribe to | ||||||
Programme information without picture or sound. | • | See ‘Skipping programme positions’ section. | |||||
| • See | ||||||
Fault. | • | Do not open the cabinet, refer to qualified personnel. | |||||
| • Contact your nearest Sony Service Centre. | ||||||
Volume control. | • Press the | + button on the remote control. |
•If 
is displayed on the screen, press the 
button on the remote control.
Wrong external mode selected. | • | Press the | button repeatedly until the RGB symbol | is displayed on |
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| screen. |
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Colour level setting. | • | Select | on the TV menu system then adjust the colour setting | |
•If you continue to have these problems, have your TV serviced by qualified personnel or you can contact the Sony UK Digital HelpLine on 0870 600 1717.
•NEVER open the casing yourself.
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