– 32 –
KV-HF51P50/XF21M80/XF21M83/XF21N90/XF51M65
RM-952 RM-952 RM-952 RM-915 RM-952
22
Additional Information
Snowy picture
Noisy sound
Distorted picture
Noisy sound
Good picture
Noisy sound
No picture
No sound
Troubleshooting

If you find any problem while viewing your TV, please check the following guide. If

any problem persists, contact your Sony dealer .

Possible causeSymptom Solutions
•
Check the antenna cable and connection
on the TV, VCR and on the wall. (page 4)
• Press SELECT until “MANUAL
PROGRAM” appears on the screen then
preset the channel again. (page 10)
• Check the antenna type (VHF/UHF).
Contact a Sony dealer for advice.
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Try using a booster.
• Turn off or disconnect the booster if it is
in use.
• If the sound of all the channels are
noisy, check the TV system (TV SYS)
setting (page 10), then press AUTO
PROGR to preset the channels again
(page 9).
• If the sound of some channels are noisy,
select the channel, then select the
appropriate TV system (TV SYS).
(page 10)
• Check the power cord, antenna and the
VCR connections.
• Press u (power).
• Press U (main power) on the TV to turn
off the TV for about five seconds, then
turn it on again.
• Connection is loose or the
cable is damaged.
• Channel presetting is
inappropriate or
incomplete.
• The antenna type is
inappropriate.
• The antenna direction is
inappropriate.
• Signal transmission is low.
• Broadcast signals are too
strong.
• The TV system setting or
channel presetting is
inappropriate or
incomplete.
• The power cord, antenna
or VCR is not connected.
• The TV is not turned on.
23
Additional Information
Possible causeSymptom Solutions
continued
Good picture
No sound
Dotted lines or stripes
Double images or
“ghosts”
No color
Abnormal color patches
TV cannot receive stereo
broadcast signal
(KV-XF51M65 only)
• Press ¸ + to increase the volume level.
• Press ¤ to cancel the muting.
• Press A/B H until a better sound is
heard. (KV-XF51M65 only)
• Do not use a hair dryer or other
equipment near the TV.
• Adjust the antenna direction for
minimum interference. Contact a Sony
dealer for advice.
• Use a highly directional antenna.
• Use the fine tuning (FINE) function.
(page 11)
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Turn off or disconnect the booster if it is
in use.
• Press SELECT until “COLOR” appears
on the screen, then press + or – to adjust
the color level. (page 16)
•
Press SELECT until “COL SYS ” appears
on the screen, then check the color
system setting (usually set this to
“AUTO”). (page 11).
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Keep external speakers or other
electrical equipment away from the TV.
Do not move the TV while the TV is
turned on. Press U (main power) on
the TV to turn off the TV for about five
minutes, then turn it on again.
• Press A/B H until “AUTO” appears
on the screen
•
The volume level is too low.
• The sound is muted.
• Broadcast signal has a
transmission problem.
• There is local interference
from cars, neon signs, hair
dryers, power generators,
etc.
• Broadcast signals are
reflected by nearby
mountains or buildings.
• The antenna direction is
inapproprite.
• Use of a booster is
inappropriate.
• The color level setting is
too low.
• The color system setting is
inappropriate.
• The antenna direction is
inapproriate.
• The magnetic disturbance
from external speakers or
other equipment, or the
direction of the earth’s
magnetic field may affect
the TV.
• The stereo reception
setting is inappropriate.