Getting Started (continued)

When installation is not successful – Q&A

Q1 Does your computer meet the system requirements?

A1 Check the system requirements for the installation by clicking “CONNECT Player Readme” in the CONNECT Player Main Menu window.

Q2 Were you logged on as an “Administrator,” and did you close all running software programs before beginning the installation?

A2 Log on as an “Administrator.”

Close all running software programs, including background programs such as virus- protection software.

Q3 Did you disable any virus-protection software installed on your computer?

A3 Disable any virus-protection software because such software often demands a large portion of the computer’s resources.

Q4 Is there enough free space on the hard disk of your computer?

A4 There must be at least 200 MB of free space on the hard disk of your computer. If there is not, delete any unnecessary files from your computer to free up more space.

Q5 The set-up program does not start automatically.

A5 If the set-up program does not start automatically when you insert the CD-ROM, click “Start” on the Windows taskbar, click “My Computer,” and then double-click the optical disc drive icon to start the program.

Q6 Is the progress bar in the installation window moving, and the access lamp of the CD drive flashing?

A6 When the bar is moving and the lamp is flashing, the installation is still in progress. Please wait for the installation to finish.

If the solutions listed here do not resolve the issue:

Visit the following web sites:

For customers in the USA: http://www.sony.com/walkmansupport/

For customers in Canada: http://www.sony.ca/ElectronicsSupport/

For customers in Europe: http://www.sonydigital-link.com/DNA/

For customers in China: http://service.sony.com.cn/KB/

For customers in Taiwan: http://www.twsupport.css.ap.sony.com/

For customers in Korea: http://scs.sony.co.kr/walkman/

For customers in other countries or areas: http://www.css.ap.sony.com/

If the issue persists:

Consult your nearest Sony dealer.

Hint

•For the latest information on CONNECT Player and to download any software updates, visit one of the web sites listed above.

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