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Sony NW-S21, NW-S23 To reset the player, What happened, Troubleshooting, Symptom, On operating, Cause/Remedy

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Troubleshooting

If you experience any of the following difficulties while using your Network Walkman, use this troubleshooting guide to help you to remedy the problem prior to consult a Sony dealer. Should any problem persist, consult your nearest Sony dealer. For trouble concerning operations while connected to your computer, please refer to “Troubleshooting” in the online help of the supplied software in addition.

To reset the player

If your Network Walkman does not operate normally or if there is no sound, even after checking the troubleshooting guide below, remove the battery, then re-insert it.

What happened?

On operating

Symptom	Cause/Remedy
There is no sound.	• The volume level is set to zero.
Noise is generated.	c Turn the volume up (page 14).
	• The headphone jack is not connected properly.
	c Connect the headphone jack properly (page 14).
	• The headphone plug is dirty.
	c Clean the headphone plug with a soft dry cloth.
	• Songs with a limited playing period is played.
	c Songs with an expired playing period cannot be played.
	• No audio files are stored in the memory.
	c If “NO DATA” is displayed, transfer audio file(s) from the
	computer.

Buttons do not work.	• The HOLD switch is set to on.
	c Set the HOLD switch to off (page 25).
	• Your Network Walkman contains moisture condensation.
	c Keep your Network Walkman aside for a few hours.
	• The remaining battery power is insufficient.
	c Replace the battery (page 9).

The volume is not loud	The AVLS is enabled.
enough.	c Disable the AVLS (page 28).
There is no sound from the	The headphone jack is not fully connected.
right channel of the	c Connect the headphone jack fully (page 14).
headphones.

Playback has stopped	The remaining battery power is insufficient.
suddenly.	c Replace the battery (page 9).

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Contents

Portable IC Audio Player For the customers in the United States For the customers in the Netherlands Notice for users On the supplied software Table of Contents Basic Operations Advanced Operations Adjusting the settings of your Network Walkman What you can do with your Network Walkman 1 Store digital audio files on your computer 2 Transfer files to your Network Walkman 3 Enjoy music with your Network Walkman Other features Step 1: Checking the package contents About the Serial Number Step 2: Inserting the battery Battery duration On the remaining battery indication Front side Rear side Display Transferring audio files from the computer to your Network Walkman 1 Install the SonicStage software in your computer using the supplied CD-ROM 2 Import audio files into the SonicStage software 3 Connect your Network Walkman to your computer Note on playing songs with a limited playing period (Timeout contents) Note on playing songs with a limited playing count Listening to music with your Network Walkman 1 Connect the headphones How to use the supplied headphones 2 Start playback If playback does not start What is the Group function On other operations BAdvanced Operations Selecting the repeat mode Repeat mode 4 Press the MENU button To cancel the Menu mode Playing the tracks repeatedly (Track Repeat) Select the Track Repeat mode (TRK Rep) first (page 17) Playing a specified section repeatedly (A-BRepeat) Playing specified sentences repeatedly (Sentence Repeat) Setting the repeat counts Changing the display mode 0 0 90 1 : 3 T i t l e / A r t i s T i t l e / C o d e c L a p T i m e Selecting the group display mode Selecting the Sound quality Adjusting the Sound quality Locking the controls (HOLD) Slide the HOLD switch in the direction of the arrow To release the HOLD function Storing non-audiodata BAdjusting the settings of your Network Walkman Adjusting the current time setting (DATE-TIME) 2 0 0 4 y 1 m 1 d 4 As you did in step 3, adjust the settings for “month” and “date.” 0 : 0 6 As you did in step 5, adjust the settings for “minute.” Limiting the volume (AVLS) 2 Press the .–/+> button to select “AVLS” and press the Nx button to confirm A V L S : O F F 3 Press the .–/+> button to select “ON” and press the Nx button to confirm Setting a volume level of the preset mode Switching to the manual mode Turning off the beep sound (BEEP) R E P E A T M O D E 2 Press the .–/+> button to select “BEEP:” and press the Nx button to confirm B E E P : O N B E E P : O F F Changing the backlight setting Menu Backlight mode To set “ON” 2 Press the .–/+> button to select “LIGHT:” and press the Nx button to confirm BOther functions Formatting memory (FORMAT) 2 Press the .–/+> button to select “FORMAT” and press the Nx button to confirm F O R M A T : N To cancel formatting BOther Information To reset the player What happened On the display window On the connection with the computer or supplied software Troubleshooting Other Messages To delete abnormal data from the built-inflash memory Specifications Maximum recording time (Approx.) Signal-to-noiseratio (S/N) Dynamic range NW-S21 Glossary MagicGate OpenMG ATRAC3 ATRAC3plus MP3 Menu list Display Purposes REPEAT MODE BMP3 File Manager software operation Transferring MP3 audio files from the computer to your Network Walkman 1 Connect your Network Walkman to your computer 2 Click [My Computer]-[removabledisk:]* on your computer 3 Click [Esys] folder to open in the removable disk 4 Double-click[MP3FileManager.exe] to start it For other models 5 For European, US, and Canadian models Display of MP3 File Manager Erasing audio file 1 Open the MP3 File Manager 2 Select the title you want to erase 3 Click the button in the screen Ordering audio file