Troubleshooting (continued)

Connection with the computer

SymptomCause/Remedy

Symptom

Cause/Remedy

 

 

Audio files cannot be transferred

• Transferring may be stopped due to noise such as static

“USB CONNECT” does not appear when the player is connected to the computer.

•The player’s USB connector is not inserted to a USB port on your computer properly.

Disconnect the player, and then reconnect it.

•A USB hub is being used.

Connect the player directly to a USB port as connection via a USB hub may not work. However, a USB hub that supplies power can be used.

•Another application is running on the computer.

Disconnect the player, wait a few minutes, and reconnect it. If the problem persists, disconnect the player, restart the computer, and then reconnect the player.

to the player from your computer.

electricity, etc.

 

This happens to protect data information. Disconnect the

 

player, then reconnect it.

 

• The player’s USB connector is not inserted to a USB port on

 

your computer properly. Make sure that “DATA ACCESS” or

 

“USB CONNECT” appears on the display.

 

Disconnect the player, and then reconnect it.

 

• There is not enough free space in the built-in flash memory.

 

Delete unnecessary songs to increase free space.

 

• Abnormal file(s) exists on the player.

 

Transfer your necessary files back to your computer and

The player is not recognized by the computer when it is connected to the computer.

•The player’s USB connector is not inserted to a USB port on your computer properly.

Disconnect the player, and then reconnect it.

•A USB hub is being used.

Connect the player directly to a USB port as connection via a USB hub may not work. However, a USB hub that supplies power can be used.

•The USB port on your computer may have a problem. Insert the player’s USB connector to another USB port on your computer.

 

format the player (page 42).

 

• An audio file is damaged.

 

Delete the audio file then transfer it again. When transferring

 

the audio file, close any other applications to avoid file

 

damage.

 

• If you transfer data using an appropriate software for

 

transferring, but the transfer is not made, refer to the

 

manufacturer.

Only a small number of songs

• There is not enough free space in the built-in flash memory.

can be transferred to the player.

Delete unnecessary songs to increase free space.

 

• Non-audio file(s) is stored in the built-in flash memory.

 

Move non-audio files to the computer to increase free space.

Troubleshooting

The player becomes unstable while it is connected to the computer.

•A USB hub is being used.

Connect the player directly to a USB port as connection via a USB hub may not work. However, a USB hub that supplies power can be used.

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