Troubleshooting #%
❑Have your phone company check that your phone line is free from any
line noise.
❑If your problem is fax-related, check that there are no problems with the
fax machine you are calling and that it is compatible with fax modems.
❑If you are having a problem connecting with your Internet Service
Provider (ISP), check that the ISP is not experiencing technical problems.
❑If you have a second phone line available, try connecting the modem to
that line.
My microphone does not work
If you are using an external microphone, check that the microphone is
plugged into the Microphone connector. See “Connecting an External
Microphone” on page 50 for details.
My mouse does not work
❑If you are using an external mouse, check that the mouse is plugged into
the mouse connector. See “Connecting an External Mouse or Keyboard”
on page 48 for details.
❑If you connected an external mouse while your computer is on, you must
restart your computer.
❑If you are using an optional Sony USB mouse PCGA-UMS1, check that
the mouse is plugged into the USB connector.
My touchpad does not work
You may have disabled the touchpad while no mouse was connected to the
computer. If so, you must enable the touchpad using Sony Notebook Setup.
You can access Sony Notebook Setup from the Windows® Start menu.
I cannot use DV devices. The message DV equipment seems to be
disconnected or turned off appears.
❑Check that the DV device is turned on and that the cables are properly
connected.
❑If you are using multiple i.LINK® devices, the combination of the
connected devices may cause unstable operation. In this case, turn off the
power to all connected devices and disconnect unused devices. Check the
connection, then turn on the power again.