Getting help

Sony Notebook User Guide

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76

About CD-ROMs and floppy disks

My CD-ROM drive tray does not open

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Make sure the computer is turned on.

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Press the eject button on the optical device drive.

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If the eject button does not work, you can open the tray by inserting a sharp, pointed object into the

 

hole to the right of the eject button.

I cannot play a CD-ROM disk

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After inserting the CD, wait for a few seconds for the system to detect it before you try to access it.

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Make sure the label of the disc is facing up.

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If the disc requires software, make sure the software is installed according to the instructions of the

 

program.

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Check the volume of your speakers.

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Clean the disc with an appropriate cleaner.

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Moisture condensation may have occurred. Do not use the computer for at least 1 hour before turning

 

it on.

I cannot play a DVD-ROM

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If a region code warning appears when you are using the DVD player, it could be that the DVD-ROM you

 

are trying to play is incompatible with the DVD-ROM drive on your notebook. The region code is listed

 

on the packaging of the disc.

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If you hear sound but cannot see a picture, your computer's video resolution may be set too high. For

 

best results, change the resolution in the Windows® Control Panel - Display - Settings to 800 x 600

 

using 8-bit colour.

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If you see a picture but cannot hear any sound, check all of the following: