Troubleshooting 39
Troubleshooting
This section describes how to solve common problems you may
encounter when using your computer. Many problems have simple
solutions, so try these suggestions before you call Sony Customer
Support.
My computer does not start
❑Check that the computer is plugged into a power source and that it is
turned on. Check that the power ligh t is lit on the fron t panel of the
computer.
❑Confirm that a diskette is not in the diskette drive (unless you are
using a bootable diskette).
❑Confirm that the power cord and all cables are connected firmly, as
described on the color poster.
❑If you plugged the computer int o a po wer stri p or UPS , ma ke sure the
power strip or UPS is turned on and working.
My computer or software program “locks up”
❑Close the application that is currently locked up by pressing ALT+F4.
❑If you cannot restart as described in the preceding steps, you can
restart the computer by pressing CTRL+ALT+DELETE or by pressing
the power switch for more than six sec onds.
❑Contact the software publisher or designated provider for technical
support. See “For Answers to Your Software Questions” on page37
for a list of phone numbers and web addresses or see Read Me First.
!Pressing CTRL+ALT+DELETE may result in the loss of changes made to files
that are currently open.