Getting Help

This section describes how to get help and support from Sony, as well as troubleshooting tips for your Wireless LAN PC Card.

About Sony’s Support Options

Sony provides several support options for your Wireless LAN PC Card. When you have questions about your Wireless LAN PC Card and its related software, check these options for answers:

❒This guide explains how to use your Wireless LAN PC Card.

❒The Sony Wireless LAN PC Card support Web site

(http://www.sony.com/wirelesslansupport/) provides the latest information on your Wireless LAN PC Card. On this Web site, you will find:

•Answers to Frequently Asked Questions (FAQs)

•An electronic version of the Operating Instructions

•Help files

•Installation information

•Software updates

❒The Sony e-mail support service answers your questions by electronic mail. Just send your question in an e-mail message and a customer service representative will reply. To send a question to Sony e-mail support, fill out the e-mail form at http://www.sony.com/wirelesslansupport/

❒The Sony fax-back service provides you with answers to commonly asked questions. You can use this automated service to request a list of available topics and then select the topics you want to receive. To contact the Sony fax-back service, call 1-877-760- 7669.

❒The Sony Customer Information Services Center offers information about your Access Point, Wireless LAN PC Card, and other Sony products that work with your computer. To contact the Sony Customer Information Services Center, call 1-877-760-7669.

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