Troubleshooting
This section describes how to solve common problems you may encounter when using your Wireless LAN PC Card or Wireless LAN Access Point. Many problems have simple solutions, so try these suggestions before you call Sony Customer Information Services Center.
❒On the overall wireless communications
My computer does not detect the Wireless LAN PC Card.
cThe Wireless LAN PC Card may not be properly inserted into the PC card slot of your computer. Check that the Wireless LAN PC Card is inserted in the proper direction, then push it in as far as it will go.
Other computers on the wireless LAN are not displayed.
cYou did not enter the password when Windows started. Enter the user name and the password requested on Windows startup, then log onto the LAN.
cThe windows environment is not properly set up. Follow the instructions in Setting up Windows environment on page 18 or 29 to set it up properly.
cNo other computers are logged onto the wireless LAN.
I cannot access the Internet.
cThe Access Point is not connected. Follow the instructions in the Access Point Operating Instructions to connect it properly.
cThe Wireless LAN PC Card is not properly inserted into your computer. See the instructions on page 12 of this manual to insert it
60properly.
cCommunication between the Access Point and your computer are not established. Check the communication status using the Wireless Palette.
cThe Access Point is not properly configured. Configure the Access Point with the connection mode of your choice using one of the Access Point setup utilities.
cThe Access Point and your computer are too far apart (more than approximately 50 m (165 feet)). When the Wireless Palette shows the 
icon, move your computer closer to the Access Point.
The data transfer speed is slow. cThere is radio interference with
another Access Point. Try assigning another channel number using one of the Access Point setup utilities.
cThere are too many clients logging on to the Access Point. Try later.
I cannot remember the Encryption Key.
cUse the