Troubleshooting

Before requesting service

Go through this section if you experience difficulty in operating the PSP® system. Should any problem persist, contact the appropriate PSP® customer service helpline which can be found within every PSP® format software manual.

Power, battery and charging issues

The power does not turn on.

,The battery charge may have run out. Charge the battery.

,Check that the Battery Pack is properly inserted.

The battery does not charge, or does not fully recharge.

,When using the AC adaptor, check that the AC Adaptor and the AC Power Cord are properly inserted in the system and the electrical outlet.

,When using the USB cable, check that the USB cable is fully inserted into the system and the USB device and that the USB device is turned on.

,The battery may not charge efficiently or charging may take longer depending on the usage conditions or environmental factors

during charging. For details, see "About the battery" (page 10).

,Check that the system connectors (such as the USB connector) and the AC adaptor or USB cable connectors are clean. If not, wipe the connector with a soft, dry cloth.

,When using the AC adaptor, check that the correct AC Adaptor for this product is being used.

14Before requesting service

,Using the USB cable, the system may not be able to be charged

when connected to some USB devices.

For details, see "About the battery" (page 10).

The battery charge doesn't last long.

,The charge may run out sooner depending on the storage method,

usage conditions or environment factors. For details, see "About the battery" (page 10).

Screen

The screen suddenly turns dark.

,If "Backlight Auto-Off" under (Power Save Settings) has been set, the LCD screen's backlight will automatically turn off if the system is left inactive for the set amount of time.

,If "Auto Sleep" under (Power Save Settings) has been set, the system will automatically enter sleep mode if left inactive for the set amount of time.

The screen is dark and hard to see.

,Use the display button on the system front to adjust the brightness.

Black or continuously lit pixels on the screen do not disappear.

,LCD screens are made with highly precise technology, but in some cases, black (dark) pixels or continuously lit pixels may appear on

the screen. This is not a system malfunction. For details, see "Precautions" (page 6).