The color of the screen does not look right.

,If "Theme" under (Theme Settings) is set to "Original", the background color will automatically change at the beginning of each month.

Video cannot be output to the TV.

,Check that the video output cable is fully inserted into the system and the TV.

,Video from games can be output only when the TV in use and the cable connecting it support progressive mode screen display. Also, video may not be able to be output to the TV for some functions other than games.

,Some TVs may not be able to output video from the PSP® system.When the PSP® system is connected to a TV, the screen suddenly goes dark.

,If "Screensaver" under (Connected Display Settings) has been set, the screensaver is automatically activated if no operations are performed for a certain period of time.

Sound

There is no sound.,Check that the volume is not set to zero. Try raising the volume.

,Check that the mute setting is not on. Press the sound button on the system front to clear the mute setting.

,When headphones or a video output cable is connected, no sound is output from the PSP® system speakers.

The volume does not turn up.

,If "AVLS" under (Sound Settings) is set to "On", the maximum volume level is restricted.

14Before requesting service

,When a video output cable is connected, the volume cannot be changed using the PSP® system's volume + button / volume - button. Adjust the volume on the connected device.

No sound comes out from the headphones or noise is emitted.,Check that the headphones are fully inserted.

UMD™

The system does not recognize the UMD™.

,Slide the POWER/HOLD switch up and hold it for at least three seconds until the POWER indicator turns off. Power will be completely cut off. After that, turn the system back on.

Upon starting a UMD™, a message recommending an update is displayed.

,Update the system software. For details on updates, refer to the Quick Reference booklet supplied with the system.

Memory Stick Duo™

The Memory Stick Duo™ cannot be inserted.,Set the Memory Stick Duo™ in the proper direction when inserting.

,Check that media of a type that can be used with the PSP® system is inserted. For details, see "Compatible media" (page 11).

The system does not recognize the Memory Stick Duo™.

,If Memory Stick Duo™ media is formatted using a PC, it may not be recognized by the PSP® system. If this happens, copy any data