Sony SBH20 manual Multipoint technology, Troubleshooting, I cannot answer a second call

Models: SBH20

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To move within a track

To move within a track

Press and hold down Multipoint technology or To switch between Multipoint mode and Singlepoint mode until you reach the desired position.

Multipoint technology

Use Multipoint technology to connect your headset to two Bluetooth™ devices at the same time. For example, if you connect your headset with two phones, you can receive calls from both phones without having to disconnect and reconnect.

If you prefer that your headset connects to just one Bluetooth™ device at any given time, you can use Singlepoint mode instead. Before pairing your headset with a new device in Singlepoint mode, make sure that you disconnect it from other devices.

Multipoint mode consumes more battery power than Singlepoint mode.

To switch between Multipoint mode and Singlepoint mode

1Make sure that the headset is turned off.

2Put the headphones in your ears.

3To enter Multipoint mode, press and hold down the volume up key while turning on the headset. After Multipoint mode is activated, you will hear two beeps.

4To enter Singlepoint mode, press and hold down the volume down key while turning on the headset. After Singlepoint mode is activated, you will hear one beep.

In order to connect to both paired devices in Multipoint mode, you need to restart the headset.

Troubleshooting

I cannot answer a second call

Make sure your phone supports the Bluetooth handsfree profile.

Make sure the correct calling device is selected.

Music does not play in the headset

Make sure your phone or other device is paired with the headset. You may have to restart the media player and select to use the headset.

Make sure the correct music source is selected.

The headset turns off automatically

The battery level is too low. The headset beeps approximately 10 minutes before it turns off. Charge the battery.

Unexpected behaviour

Restart the headset.

No connection to the phone

Make sure the headset is charged and within range of the phone. A maximum distance of 10 metres (33 feet), with no solid objects in between, is recommended. Check the Bluetooth settings in the phone, and reset if necessary. Pair the headset with the phone again.

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Sony SBH20 manual Multipoint technology, Troubleshooting, I cannot answer a second call, Music does not play in the headset