Sony SVS1311, SVS13A1, SVS1511 What should I do if I cannot turn off my VAIO computer?

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What should I do if I cannot turn off my VAIOcomputer?

Follow any of these procedures to exit all running software and then turn off your VAIO

computer again.

Click the close button in the window of the running software.

Press the Alt+F4 keys.

If there is unsaved data, a message prompting you to save data appears. Click the

button to save data.

Press the Alt+F4 keys until the Shut Down Windows window appears, select

Shut down from the drop-down list, and click OK.

If you have installed new software on your VAIO computer, check if the software is

working properly, its data is normal, and you have operated it correctly.

Contact the software publisher or designated provider for technical support.

If you connect peripheral devices, such as a printer or a USB device, to your VAIO

computer or connect the computer to your network, disconnect all peripheral devices or

the computer’s network connection and then turn off the computer.

While the computer is communicating with a peripheral device or the network, Windows

does not allow you to turn off the computer. In addition, some peripheral device drivers

for the peripheral devices do not support the feature to force the computer to shut down.

If the computer screen freezes, press the Ctrl+Alt+Delete keys and click (Shut

down) in the lower right corner of the computer screen.

If your VAIO computer freezes with a message indicating the settings are being saved or

the computer is shutting down displayed, follow these procedures in order.

Press the Enter key.

Wait for a while.

If the problem persists, press the Ctrl+Alt+Delete keys.

Wait for a while.

If you still cannot turn off your VAIO computer even after you follow all the above

procedures in this topic, perform the following operations.

Note that performing these operations may cause working data to become corrupted. Be

sure to disconnect the computer from the network before performing the following

operations.

Press the Ctrl+Alt+Delete keys and click (Shut down) in the lower right

corner of the computer screen.

Press and hold down the (Power) button for more than four seconds.

Unplug the AC adapter and remove the battery pack from your VAIO computer.

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