5. Camera Malfunction
WARNING: DO NOT ATTEMPT TO OPEN THE CAMERA HOUSING FOR TROUBLESHOOTING IN ANY CASE WITHOUT THE CONSENT OF THE FACTORY.
Camera malfunction rarely happens. In case camera malfunctions, the following troubleshooting procedures would help to minimize the problem; it definitely helps the user to find out the actual problem and may save a trip for sending the camera back to the factory.
First of all, disconnect the
Check the 12V DC power supply at the
Make sure to set the camera shutter dial switch back to 0 position and NRM/ASM to NRM location. If frame grabber was connected to the camera, disconnect it.
Now, power up the camera, and connect it to a TV monitor with a BNC cable. Make sure the monitor and BNC cable are good. Point the camera at a bright scene without a lens on, a blank or bright display should be seen on the TV monitor. Covering the CCD camera with hand or lens cap should see a dark video. If no video occurs, most likely the CCD camera is damaged. Consult the technical support at the factory.
If there is video but it is not clean or bad, it is possible that the CCD imager glass is dirty because of the dirt on CCD glass surface or the CCD camera is partially damaged. Use
If there is video on TV monitor but not with a frame grabber, most likely the problem is from the frame grabber's software or hardware. Consult the frame grabber factory for further details. If a lens is used, make sure the iris is wide open.
6. Technical Support Information
For technical assistance, contact UNIQ Technical Support or Applications Engineer at
Phone: | (408) |
Fax: | (408) |
Email: | tech@uniqvision.com |
Company contact information:
UNIQ
3342 De La Cruz Blvd.
Santa Clara, CA 95054 USA
Phone: | (408) |
Fax: | (408) |
Our web site: | www.uniqvision.com |
Sales Inquiries: | info@uniqvision.com |
Technical Support: | tech@uniqvision.com |
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