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Sony VGN-BX Troubleshooting, ❑Battery (page 188), ❑Display (page 206), ❑Computer (page 179), ❑Internet (page 193), ❑Printing (page 210), ❑Speakers (page 212)

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Troubleshooting

Troubleshooting

This section describes how to solve common problems you might encounter when using your computer. Many problems have simple solutions. Try these suggestions before contacting VAIO-Link.

❑Computer (page 179)❑System Security (page 186)❑Battery (page 188)❑Built-in MOTION EYE Camera (page 190)❑Internet (page 193)❑Networking (page 195)❑Bluetooth Technology (page 198)❑CDs and DVDs (page 202)❑Display (page 206)❑Printing (page 210)❑Microphone (page 211)❑Speakers (page 212)❑Pointing Device (page 213)❑Keyboard (page 214)❑Floppy Disks (page 215)❑PC Cards (page 216)❑Audio/Video (page 217)❑Memory Stick Media (page 218)

Contents

V G N - B X s e r i e s n 2 N Contents n 3 N n 4 N n 5 N Before Use Notice ENERGY STAR Documentation Non-printedDocumentation User Guide Help and Support Center Help and Support Center Further Sources Ergonomic Considerations Viewing angle of the computer's display Lighting Positioning an external display Getting Started Locating Controls and Ports n 14 N Front n 15 N n 16 N Back n 17 N Right n 18 N Left n 19 N Bottom About the Indicator Lights Connecting a Power Source To use the AC adapter n 22 N Using the Battery Pack To install the battery pack Page n 25 N To charge the battery pack n 27 N To remove the battery pack Shutting Down Your Computer Safely To shut down your computer Using Your VAIO Computer Using the Keyboard n 32 N Using the Pointing Device n 34 N Using the Pointing Stick To disable a pointing device Using Special-functionButtons Using the Built-inMOTION EYE Camera Using the Multi Function Bay To change a bay unit Page Page n 41 N About bay unit protection against theft Using PC Cards To insert a PC Card n 43 N To remove a PC Card Using the Memory Stick Media Write-protectinga Memory Stick Media To insert a Memory Stick media To view the contents of the Memory Stick media To format a Memory Stick media To remove a Memory Stick media Using Other Memory Cards To insert a memory card To remove a memory card Using the Internet To connect a telephone cable To set up a dial-upconnection to the Internet Using Wireless LAN (WLAN) n 55 N n 56 N Communicating without an Access Point (Ad-hoc) To communicate without an access point (ad-hoc) n 59 N 12Enter the network key*2 13Enter exactly the same network key again, for confirmation Select the check box at the bottom of the window To disconnect from a computer-to-computer (ad-hoc)network n 61 N Communicating with an Access Point (Infrastructure) The access point will select which channel to use on an infrastructure network To connect to a wireless network To disconnect from a wireless network Using the Bluetooth Functionality To connect to a Bluetooth device Notes on using the Bluetooth functionality Bluetooth Security Communicating with Another Bluetooth Device To communicate with another Bluetooth device To see the help file To connect the headset with your computer To disconnect the headset from your computer Using Peripheral Devices Using the Optical Disc Drive To insert a disc n 73 N 4Close the tray by pushing it in gently n 74 N Reading and Writing CDs and DVDs n 75 N Notes on writing data to a disc VAIO Zone n 77 N Notes on playing DVDs WinDVD ❑Close all open applications before playing a DVD movie ❑Deactivate the screen saver and exit anti-virussoftware before playing a disc ❑Do not switch to power saving modes while your computer is playing a DVD To play an audio CD To copy files to a disc To play a DVD Connecting a Multi Function Bay Docking Station n 82 N Locating Ports on the Multi Function Bay Docking Station Left/Back To attach your computer to the multi function bay docking station Page Page n 87 N 8Gently push down the computer until it clicks into place 9Slide the LOCK/UNLOCK switch to LOCK 10Turn on the computer n 88 N Disconnecting Your Computer from the Multi Function Bay Docking Station To disconnect your computer from the multi function bay docking station n 90 N 3Press the UNDOCK button (1) PUSH RELEASE Page n 93 N 3Click Start and then Undock Computer Make sure that a message balloon appears and the Connecting External Speakers To connect external speakers Connecting an External Display To connect a computer display n 97 N To connect a multimedia computer display n 99 N To connect a projector Page Selecting Display Modes To select a display Models with the Intel Graphics Media Accelerator 1Right-clickon the desktop to display the context menu 2Click Graphic Properties 3Select a display from the Display Devices menu Using the Multiple Monitors Function To select the Multiple Monitors mode 2Click Graphics Properties 3Select Extended Desktop from the Display Devices menu from the menu Primary Device Connecting an External Microphone To connect an external microphone Connecting a Universal Serial Bus (USB) Device To connect a USB mouse To connect a USB floppy disk drive To disconnect a USB floppy disk drive Connecting a Printer To connect a printer using the USB port To connect a printer using the printer port Connecting an i.LINK Device To connect a digital video camcorder Connecting to a Network (LAN) Page Customizing Your VAIO Computer Setting the Password To add the power-onpassword To change or remove the power-onpassword To add the Windows password To change the Windows password To remove the password Using Fingerprint Authentication Precautions on Using Fingerprint Authentication Page To enroll a fingerprint Enrollment 8Click on the finger of which fingerprint you want to enroll 9Swipe the finger across the fingerprint sensor three times 10Click Finish To scan a fingerprint 2Swipe your finger perpendicularly across the fingerprint sensor To log onto Windows To configure the computer for fingerprint authentication To log onto the system using the Boot Security functionality To add an entry to the password bank To access a password-protectedweb site To export an entry To import an entry To show the My Safe icon on the desktop To initialize the My Safe folder To lock the My Safe folder To unlock the My Safe folder To resize the My Safe folder To assign an application to your finger To change an application assignment to your finger To remove an application assignment to your finger Using Trusted Platform Module (TPM) Important Notice ❑Do not encrypt the Documents and Settings folder ❑The TPM software has been installed ❑The platform has been initialized ❑The EFS functionality has been enabled in user initialization process Browse My Documents\Security Platform To enable the TPM Installing the Infineon TPM Professional Package C:\infineon\Readme C:\Infineon\setup.exe Initializing and configuring the TPM Infineon Security Platform Solution Setting Up Your Computer with VAIO Control Center To use VAIO Control Center Using the Power Saving Modes To activate Standby mode To return to Normal mode To change the Standby mode settings To activate Hibernate mode Page Managing Power with VAIO Power Management To activate VAIO Power Management To restore the default settings To activate a VAIO Power Management power scheme Setting Up Your Language with Windows XP Professional To select the correct keyboard settings during Windows Setup To change the country and language settings To change the keyboard layout Configuring Your Modem To change your modem country settings 9Click Apply/OK. Your modem is configured Upgrading Your VAIO Computer Adding and Removing Memory Page To change or add a memory module Page 9Replace the memory module compartment cover 10Tighten the screw on the bottom of the computer 11Reinstall the battery pack and turn on the computer To view the amount of memory Precautions On Handling the LCD Screen On Using the Power Source On Handling Your Computer Page On Using the Built-inMOTION EYE Camera On Handling Floppy Disks On Handling Discs On Using the Battery Pack On Using Headphones On Handling Memory Stick Media On Handling the Hard Disk To avoid damaging your hard disk Troubleshooting Page Computer What should I do if a BIOS error appears when I turn on my computer System Time Load default configuration now Save Changes Save configuration changes and exit now What should I do if my computer or software stops responding It is best to turn off your computer using the Turn Off Computer ❑Click Start, point to Turn Off Computer, and then click Turn Off If your computer does not turn off, press the To restore your computer to normal operating stability Enter Onetime Password Num Lk Caps Lock What should I do if my game software does not work or it keeps crashing What should I do if I cannot remember the BIOS password Why does it take time before my computer starts To change the startup sound volume System Security To download and install the latest security update Battery Can my computer enter Hibernate mode while using battery power Using Hibernate Mode (page 151) Why doesn't my computer enter Hibernate mode Hibernate Built-inMOTION EYE Camera Why do the images captured by the built-inMOTION EYE camera flicker LightSource Flickness Why can't I use the built-inMOTION EYE camera Control Panel 2 Click the Performance and Maintenance icon System 4 Click Device Manager on the Hardware tab Internet Why is my modem connection slow Networking Why is the data transfer speed slow How do I avoid data transfer interruptions What are channels Why does the network connection stop when I change the encryption key Bluetooth Technology What should I do if other Bluetooth devices cannot connect to my computer Standard Low Default level Why is my Bluetooth connection slow Why does the message requesting authentication appear Why can't I connect to service supported by the target Bluetooth device Can I use a device with Bluetooth technology on airplanes Why can't I connect to a Bluetooth device in Personal Area Network User mode Why can't I use the Bluetooth utility software when I switch a user CDs and DVDs What should I do if I cannot play a CD or DVD properly on my computer Ctrl+Alt+Delete Volume Master Volume Mute All Wave Mute Properties Enable digital CD audio for this CD-ROM device Driver What should I do if I cannot write data to CD media What should I do if I cannot write data to DVD media Display How do I change the screen resolution on my TV screen Why doesn't my computer screen display a video What should I do if my computer screen is dark Fn+F6 What should I do if the LCD brightness of my computer screen changes The LCD brightness setting, adjusted with the Fn+F5/F6 5Select the desired power scheme from the drop-downlist 6On the VAIO Power Management tab, select No change for LCD Brightness Page Printing Microphone Speakers Pointing Device Keyboard Floppy Disks PC Cards Audio/Video Memory Stick Media Peripherals Multi Function Bay Docking Station 2 Click the Printers and Other Hardware icon 3 Click the Printers and Faxes icon USB001 Enable bidirectional support Support Options Sony Support Information e-Support Can I submit my questions at any time Is there a cost involved for using e-Support Trademarks