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Sony VGN-C Series Support Options, Sony Support Information, (page 8), Web site, VAIO-Link, e-Support, VAIO-Link, help lines, Documentation, Windows Help and Support

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Support Options

Support Options

The section contains information on where to go for answers to questions about your VAIO computer.

Sony Support Information

See the following sources for answers in the sequence listed below.

See Documentation (page 8) for details on the printed and non-printed documentation supplied with your computer, as well as further sources of reference.

❑Go to the help files that accompany your software for instructions on using the software.

❑Use the search functionality in Windows Help and Support by pressing and holding the Microsoft Windows key and pressing the F1 key.

❑VAIO-Link Web site: If you have any problem with the computer, you can access the VAIO-Link Web site for troubleshooting. Go to http://www.vaio-link.com.

❑e-Support: This interactive part of our Web site http://www.vaio-link.com allows you to get in contact with our dedicated support team over the Internet. Using a personalized account, you can log your technical queries with ease.

❑VAIO-Link help lines: Before contacting VAIO-Link by telephone, try to solve the problem by reading the printed and non- printed documentation.

❑Visit the other Sony Web sites:

❑http://www.club-vaio.com if you want to know more about VAIO and become part of the growing VAIO community.

❑http://www.sonystyle-europe.com for online purchases.❑http://www.sony.net for other Sony products.

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You need to set up an Internet connection before you can access the online features described here.

Contents

V G N - C s e r i e s n 2 N Contents n 3 N n 4 N n 5 N Before Use Notice ENERGY STAR Documentation Printed Documentation A Setting Up Poster Troubleshooting Guide Recovery Guide GUARANTEE My Club VAIO ❑Access to Help & Training. This is the portal of VAIO Help and Support Center ❑Accessories ❑Software ❑Wallpapers Windows Help and Support Windows Help and Support Further Sources Ergonomic Considerations Viewing angle of the computer's display Lighting Positioning an external display Getting Started Locating Controls and Ports n 16 N Front n 17 N n 18 N Back n 19 N Right n 20 N Left n 21 N Bottom About the Indicator Lights Connecting a Power Source To use the AC adapter Using the Battery Pack To install the battery pack n 25 N To charge the battery pack n 27 N To remove the battery pack Shutting Down Your Computer Safely To shut down your computer Using Your VAIO Computer Using the Keyboard n 32 N Using the Touch Pad Using the Optical Disc Drive To insert a disc n 35 N 4Close the tray by pushing it in gently n 36 N Reading and Writing Optical Discs n 37 N n 38 N Notes on writing data to a disc Click to DVD Roxio Easy Media Creator n 40 N Notes on playing discs ❑Close all open applications before playing a DVD movie ❑Deactivate the screen saver and exit anti-virussoftware before playing a disc ❑Do not switch to power saving modes while your computer is playing a DVD To play an audio CD To copy files to a disc To play a DVD Using the ExpressCard Module To insert an ExpressCard module n 45 N To remove an ExpressCard module Using the Memory Stick Media To insert a Memory Stick media To view the contents of the Memory Stick media To format a Memory Stick media Close To remove a Memory Stick media Using Other Memory Cards To insert a memory card to the memory card adapter To remove a memory card from the memory card adapter Using the Internet To connect a telephone cable To set up a dial-upconnection to the Internet Using Wireless LAN (WLAN) n 57 N Communicating without an Access Point (Ad-hoc) To communicate without an access point (ad-hoc) n 60 N Communicating with an Access Point (Infrastructure) The access point will select which channel to use on an infrastructure network To connect to a wireless network To disconnect from a wireless network Using the Bluetooth Functionality To connect to a Bluetooth device Notes on using the Bluetooth functionality Page Bluetooth Security Communicating with Another Bluetooth Device To communicate with another Bluetooth device To see the help file To connect the headset with your computer To disconnect the headset from your computer Using Peripheral Devices Connecting a Docking Station n 72 N Locating Ports on the Docking Station Top n 73 N To attach your computer to the docking station Page n 76 N 6Gently push down the computer to fix it into place 7Lift open the LCD screen lid and turn on the computer n 77 N Disconnecting Your Computer from the Docking Station To disconnect your computer from the docking station Page n 80 N 1Click Start and Undock Computer Make sure that a message balloon appears and the Connecting External Speakers To connect external speakers Connecting an External Display To connect a computer display To connect a multimedia computer display n 85 N To connect a TV to your computer To connect a projector n 88 N Selecting Display Modes To select a display Models with the NVIDIA video controller 1Click Start and Control Panel 2Click Additional Options 3Click NVIDIA Control Panel Display Using the Multiple Monitors Function To select the Multiple Monitors mode Connecting an External Microphone To connect an external microphone Connecting a Universal Serial Bus (USB) Device To connect a USB mouse To connect a USB floppy disk drive To disconnect a USB floppy disk drive Connecting a Printer To connect a printer using the USB port Connecting an i.LINK Device To connect a digital video camcorder Connecting to a Network (LAN) Page Customizing Your VAIO Computer Setting the Password To add the power-onpassword To change or remove the power-onpassword Setting Up Your Computer with VAIO Control Center To use VAIO Control Center Using the Power Saving Modes To activate Sleep mode To return to Normal mode To change the Sleep mode settings To activate Hibernate mode Page Managing Power with VAIO Power Management To activate VAIO Power Management To restore the default settings To activate a VAIO Power Management power scheme Configuring Your Modem To change your modem country settings 9Check that your modem is listed on the Modems tab If your modem is not listed, click Add and follow the wizard 10Click Apply/OK. Your modem is configured Upgrading Your VAIO Computer Adding and Removing Memory Page To change or add a memory module Page 9Replace the memory module compartment cover 10Tighten the screw on the bottom of the computer 11Reinstall the battery pack and turn on the computer To view the amount of memory Precautions On Handling the LCD Screen On Using the Power Source On Handling Your Computer Page On Handling Floppy Disks On Handling Discs On Using the Battery Pack On Using Headphones On Handling Memory Stick Media On Handling the Hard Disk To avoid damaging your hard disk On Handling the Memory Card Adapter Troubleshooting Computer What should I do if a BIOS error appears when I turn on my computer System Time Load default configuration now The message Save configuration changes and exit now? appears What should I do if my computer or software stops responding Alt If your computer does not turn off, press the Ctrl Delete To restore your computer to normal operating stability Enter Onetime Password System Disabled Num Lk Caps Lock What should I do if my game software does not work or it keeps crashing What should I do if I cannot remember the BIOS password Why does it take time before my computer starts F11 To change the startup sound volume System Security To download and install the latest security update Battery Should I be concerned that the installed battery pack is warm Can my computer enter Hibernate mode while using battery power Using Hibernate Mode (page 110) Internet Why is my modem connection slow Networking Why is the data transfer speed slow How do I avoid data transfer interruptions What are channels Why does the network connection stop when I change the encryption key Bluetooth Technology What should I do if other Bluetooth devices cannot connect to my computer Standard Low Default level Why is my Bluetooth connection slow Why does the message requesting authentication appear Why can't I connect to service supported by the target Bluetooth device Can I use a device with Bluetooth technology on airplanes Why can't I connect to a Bluetooth device in Personal Area Network User mode Why can't I use the Bluetooth utility software when I switch a user Log Off Optical Discs What should I do if I cannot play a CD or DVD properly on my computer Ctrl+Alt+Delete Open Volume Mixer 2Click System and Maintenance System Driver Driver Details What should I do if I cannot write data to CD media What should I do if I cannot write data to DVD media Display How do I change the screen resolution on my TV screen 2 Click Display Settings Resolution How do I switch the display output from my computer screen to TV See Selecting Display Modes (page 89) Why doesn't my computer screen display a video To change the screen resolution, follow these steps: What should I do if my computer screen is dark Press the Fn+F6 keys to brighten your computer screen What should I do if the external display stays blank How do I run Windows Aero 3Select Windows Aero from the Color scheme options on the Appearance tab Printing Microphone Mouse Speakers Touch Pad Keyboard Floppy Disks Audio/Video Memory Stick Media Peripherals Docking Station Support Options Sony Support Information e-Support Can I submit my questions at any time Is there a cost involved for using e-Support How do I know when the e-SupportTeam has handled my query/case Trademarks