n165 N

Troubleshooting

What should I do if I cannot play a disc properly on my computer?

❑Make sure the disc is inserted into the optical disc drive with the label facing upward.

❑Make sure the necessary program(s) is installed according to the manufacturer's instructions.

❑If a disc is dirty or damaged, your computer will stop responding. Follow these steps:

1 Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer. 2 Remove the disc from the optical disc drive.

3 Check the disc for dirt or damage. If you need to clean the disc, see Handling Discs (page 133) for instructions.

❑If you are playing a disc and cannot hear sound, do any of the following:

❑The volume may have been turned off by (the touch sensor button) or the Fn+F2 keys. Press twice or the Fn+F2 keys once again.

❑ The volume may have been minimized by

 

(the touch sensor button) or the Fn+F3 keys. Press (the touch sensor

 

button) several times or keep pressing

or the Fn+F4 keys to turn up the volume loud enough to hear sound.

❑Right-click the volume icon on the taskbar and click Open Volume Mixer to check the settings.

❑Check the volume setting in the audio mixer.

❑If you are using external speakers, check the volume settings on the speakers and the connections between the speakers and your computer.

❑Make sure the correct driver software is installed. Follow these steps:

1Click Start and Control Panel.

2Click System and Maintenance.

3Click System.