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Sony VGN-G Troubleshooting, ❑Mouse (page 187), ❑Battery (page 166), ❑Display (page 181), ❑Computer (page 159), ❑Internet (page 168), ❑Printing (page 185)

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Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. Try these suggestions before contacting VAIO-Link.

❑Computer (page 159)❑System Security (page 165)❑Battery (page 166)❑Internet (page 168)❑Networking (page 170)❑Bluetooth Technology (page 173)❑Optical Discs (page 177)❑Display (page 181)❑Printing (page 185)❑Microphone (page 186)❑Mouse (page 187)❑Speakers (page 188)❑Touch Pad (page 189)❑Keyboard (page 190)❑Floppy Disks (page 191)❑PC Cards (page 192)❑Audio/Video (page 194)❑Memory Stick Media (page 195)❑Peripherals (page 196)

Contents

V G N - G s e r i e s n 2 N Contents Ergonomic Considerations About the Indicator Lights Connecting a Power Source n 3 N n 4 N n 5 N Before Use Notice Documentation Printed Documentation A Setting Up Poster Troubleshooting Guide Recovery Guide GUARANTEE My Club VAIO ❑Access to Help & Training. This is the portal of VAIO Help and Support Center ❑Accessories ❑Software ❑Wallpapers Windows Help and Support Windows Help and Support Further Sources Ergonomic Considerations Viewing angle of the computer's display Lighting Positioning an external display Getting Started Locating Controls and Ports n 15 N n 16 N Right n 17 N Left n 18 N Bottom About the Indicator Lights Connecting a Power Source To use the AC adapter Using the Battery Pack To install the battery pack Page n 23 N LOCK To charge the battery pack n 25 N To use the battery care function To remove the battery pack Shutting Down Your Computer Safely To shut down your computer Using Your VAIO Computer Using the Keyboard n 31 N Using the Touch Pad Using Special-functionButtons Using the Optical Disc Drive To insert a disc n 35 N 4Close the tray by pushing it in gently n 36 N Reading and Writing Optical Discs n 37 N n 38 N Notes on writing data to a disc Roxio Easy Media Creator n 40 N Notes on playing discs ❑Close all open applications before playing a DVD movie ❑Deactivate the screen saver and exit anti-virussoftware before playing a disc ❑Do not switch to power saving modes while your computer is playing a DVD To play an audio CD To copy files to a disc To play a DVD Using PC Cards To insert a PC Card n 44 N The Safely Remove Hardware icon appears on the taskbar To remove a PC Card Using the Memory Stick Media To insert a Memory Stick media To view the contents of the Memory Stick media To format a Memory Stick media Close To remove a Memory Stick media Using Other Memory Cards To insert a memory card To remove a memory card Using the Internet To connect a telephone cable To set up a dial-upconnection to the Internet Using Wireless LAN (WLAN) n 56 N Communicating without an Access Point (Ad-hoc) To communicate without an access point (ad-hoc) n 59 N Communicating with an Access Point (Infrastructure) The access point will select which channel to use on an infrastructure network To connect to a wireless network To disconnect from a wireless network Using the Bluetooth Functionality To connect to a Bluetooth device Notes on using the Bluetooth functionality Bluetooth Security Communicating with Another Bluetooth Device To communicate with another Bluetooth device To see the help file To connect the headset with your computer To disconnect the headset from your computer Using Peripheral Devices Connecting External Speakers To connect external speakers Connecting an External Display To connect a computer display To connect a multimedia computer display To connect a projector Selecting Display Modes To select a display Using the Multiple Monitors Function To select the Multiple Monitors mode Connecting an External Microphone To connect an external microphone Connecting a Universal Serial Bus (USB) Device To connect a USB mouse To connect a USB floppy disk drive To disconnect a USB floppy disk drive Connecting a Printer To connect a printer using the USB port Connecting to a Network (LAN) Customizing Your VAIO Computer Setting the Password To add the power-onpassword (machine password) To add the power-onpassword (user password) To change or remove the power-onpassword (machine password) To change or remove the power-onpassword (user password) To add the Windows password To change the Windows password To remove the Windows password Using Fingerprint Authentication Precautions on Using Fingerprint Authentication Page To enroll a fingerprint n 94 N 6Click Next The Password window appears Enter the Windows password and click Enrollment Hints n 95 N Enrollment To add or edit fingerprints To scan a fingerprint n 98 N To log onto Windows To enable the Power-onSecurity feature To log onto the system using the Power-onSecurity feature To exclude fingerprints from authentication with the Power-onSecurity feature To add an entry to the password bank To access a password-protectedWeb site To export an entry To import an entry To create a new encrypted archive to include a file or folder To add a file or folder to the existing encrypted archive To unlock the encrypted archive To lock the encrypted archive To assign an application to your finger To change an application assignment to your finger To remove an application assignment to your finger Using Fingerprint Authentication with the TPM Before enabling the TPM Initializing the TPM . The window closes and reappears 3Click Settings and System Settings The Protector Suite Settings window appears 4Click Reinitialize TPM on the TPM tab Customizing the TPM settings The Enrollment window appears The Advanced Security window appears 7Select the Enable Advanced Security for the current user check box check box Logging onto Windows Wait until a message TPM Cryptography in progress 3Enter the PIN if you set it. Windows launches To erase the enrolled fingerprints Using Trusted Platform Module (TPM) Run automatic backup now Important Notice Browse <userfolder>\Documents\Security Platform Page To enable the TPM Installing the Infineon TPM Professional Package C:\Infineon\Readme C:\Infineon\setup.exe To install this package, you must have administrator rights on the computer Initializing and configuring the TPM Setting Up Your Computer with VAIO Control Center To use VAIO Control Center Using the VAIO Status Monitor To display the VAIO Status Monitor window Using the Power Saving Modes To activate Sleep mode To return to Normal mode To change the Sleep mode settings To activate Hibernate mode Page Managing Power with VAIO Power Management To activate VAIO Power Management To restore the default settings To activate a VAIO Power Management power scheme To start VAIO Power Management Viewer To change the power scheme To view performance with the power scheme modified with VAIO Power Management Changing the Performance Setting To change the performance setting Protecting Data from Unauthorized Use To use the Peripheral Device & Storage Media Restriction Setting Utility A message prompting you to restart your computer appears, and then click Configuring Your Modem To change your modem country settings 9Check that your modem is listed on the Modems tab If your modem is not listed, click Add and follow the wizard 10Click Apply/OK. Your modem is configured Protecting the Hard Disk To activate VAIO HDD Protection Upgrading Your VAIO Computer Adding and Removing Memory Page To change or add a memory module 6Grasp the insulation sheet (1) tab and flip open the sheet Page 10Replace the memory module compartment cover 11Tighten the screw on the bottom of the computer 12Reinstall the battery pack and turn on the computer To view the amount of memory Precautions On Handling the LCD Screen On Using the Power Source On Handling Your Computer Page On Handling Floppy Disks On Handling Discs On Using the Battery Pack On Using Headphones On Handling Memory Stick Media On Handling the Hard Disk To avoid damaging your hard disk Troubleshooting Computer What should I do if a BIOS error appears when I turn on my computer System Time What should I do if my computer or software stops responding Alt If your computer does not turn off, press the Ctrl Shut down To restore your computer to normal operating stability Enter Onetime Password System Disabled Num Lk Caps Lock What should I do if my game software does not work or it keeps crashing What should I do if I cannot remember the BIOS password Why does it take time before my computer starts VAIO Original Screen Saver F11 System Security To download and install the latest security update Battery Should I be concerned that the installed battery pack is warm Can my computer enter Hibernate mode while using battery power Using Hibernate Mode (page 128) Internet Why is my modem connection slow Networking What should I do if I cannot access the Internet Why is the data transfer speed slow How do I avoid data transfer interruptions What are channels Why does the network connection stop when I change the encryption key Bluetooth Technology What should I do if other Bluetooth devices cannot connect to my computer Standard Low Default level Why is my Bluetooth connection slow Why does the message requesting authentication appear Why can't I connect to service supported by the target Bluetooth device Can I use a device with Bluetooth technology on airplanes Why can't I connect to a Bluetooth device in Personal Area Network User mode Why can't I use the Bluetooth utility software when I switch a user Log Off Optical Discs What should I do if I cannot play a disc properly on my computer Open Volume Mixer 2Click System and Maintenance System Device Manager Driver Driver Details What should I do if I cannot write data to CD media What should I do if I cannot write data to DVD media USB Mass Storage Device Display Why doesn't my screen display a video To change the screen resolution, follow these steps: 1 Right-clickthe desktop and select Personalize from the shortcut menu 2 Click Display Settings Resolution What should I do if the LCD brightness of my computer screen changes 4Select the Advanced settings tab What should I do if the external display stays blank How do I run Windows Aero 2Click Customize colors under Appearance and Personalization 4Select Windows Aero from the Color scheme options on the Appearance tab Printing Microphone Mouse Speakers Touch Pad Keyboard Floppy Disks PC Cards Why doesn't my computer recognize attached devices Why can't I insert my PC Card Audio/Video Memory Stick Media Peripherals Support Options Sony Support Information e-Support Can I submit my questions at any time Is there a cost involved for using e-Support How do I know when the e-SupportTeam has handled my query/case Trademarks