Troubleshooting
Why do captured images contain dropped frames and audio interruptions?
❑The effect settings on your software application may cause dropped frames. See the help file included with your software application for more information.
❑There may be more software applications running than your computer can handle. Exit the applications that you are not currently using.
❑The power management function of your computer may be active. Check the CPU performance.
Why does movie playback show dropped frames when my computer is running on the battery?
The battery pack is running out of power. Connect your computer to an AC power source.
Why do the images captured by the
This problem occurs when you use the camera under fluorescent lights due to the mismatch between lighting output frequency and shutter speed.
To reduce flicker noise, change the direction of the camera or the brightness of camera images. In some software applications, you can set an appropriate value to one of the camera properties (e.g. light source, flicker, etc.) to eliminate flicker noise.