Sony VGN-P series Troubleshooting

118

Troubleshooting >

Troubleshooting

This section describes how to solve common problems you mig ht encounter when using your VAIO computer. Many problems

have simple solutions. Try these suggestions before contacting VA IO-Link.

Features and options in this section may not be available on your computer.

❑Computer (page 120)

❑System Security (page 129)

❑Battery (page 130)

❑Instant Mode (page 132)

❑Built-in Camera (page 134)

❑Networking (page 136)

❑Bluetooth Technology (page 141)

❑GPS (page 145)

❑Display (page 146)

❑Printing (page 149)

❑Microphone (page 150)

❑Speakers (page 151)

❑Pointing Device (page 152)

❑Keyboard (page 153)

❑Floppy Disks (page 154)

Contents

Main Contents Page Before Use How to find specifications Finding More about Your VAIO Computer 1. Printed Documentation 2. On-screen Documentation 3. Support Web Sites Ergonomic Considerations Page Getting Started Locating Controls and Ports Locating Controls and Ports Take a moment to identify the controls and ports shown on the following pages. Front Locating Controls and Ports Page Right Left 15 About the Indicator Lights About the Indicator Lights Your computer is equipped with the following indicator lights: Indicator Functions Connecting a Power Source Using the AC Adapter To use the AC adapter Using the Battery Pack Installing the Battery Pack To install the battery pack Page Charging the Battery Pack To charge the battery pack Page Using the Battery Charge Functions To enable the battery care function and the quick charge function To check the battery charge capacity Using the Battery Life Conserving Wallpaper To set the battery life conserving wallpaper Removing the Battery Pack To remove the battery pack Shutting Down Your Computer Safely To shut down your computer Updating Your Computer Using Your VAIO Computer 27 Using Your VAIO Computer > Using the Keyboard Using the Keyboard Your keyboard has additional keys that perform model-specific task s. Combinations and Functions with the Fn Key Page Page Using Your VAIO Computer > Using the Pointing Device ! Using Special-function Buttons Using the Instant Mode Starting the Instant Mode To start the Instant Mode Exiting the Instant Mode Sharing Bookmarks between the Instant Mode and the Internet Explorer Using the Built-in Camera To use the preinstalled image capture software Using the Memory Stick Before You Use the Memory Stick Inserting and Removing a Memory Stick To insert a Memory Stick To remove a Memory Stick Formatting a Memory Stick To format a Memory Stick Notes on Using the Memory Stick Using Other Modules / Memory Cards Using the SD Memory Card Before you use the SD memory card To insert an SD memory card To remove an SD memory card Notes on Using Memory Cards General notes on using the memory card Notes on using the SD memory card Using the Internet Using the Network (LAN) Page Using the Wireless LAN Page Page To communicate without an access point (ad-hoc) Communicating with an Access Point (Infrastructure) To connect to a wireless network Stopping Wireless LAN Communications To stop wireless LAN communications Page Inserting a SIM Card To insert a SIM card Page Starting the Wireless WAN Communications To start the wireless WAN communications Using the Bluetooth Function Notes on using the Bluetooth function Page Bluetooth Security Communicating with Another Bluetooth Device To communicate with another Bluetooth device Page Using the GPS Function To use the GPS function Using the VAIO Location Search Customizing the VAIO Location Search To customize the VAIO Location Search Using Peripheral Devices Using the Noise Canceling Headphones Before You Use the Noise Canceling Headphones Page Connecting the Noise Canceling Headphones To connect the noise canceling headphones Adjusting the Effect of the Noise Canceling Function To adjust the effect of the noise canceling function What to do if the icon and the balloon do not appear To display the balloon message and the icon Connecting a Display/LAN Adapter Locating Ports on the Display/LAN Adapter Connecting the Display/LAN adapter to Your Computer To connect the display/LAN adapter to your computer Connecting an Optical Disc Drive Connecting an Optical Disc Drive To connect an optical disc drive Disconnecting an Optical Disc Drive To disconnect an optical disc drive Connecting External Speakers or Headphones To connect external speakers Connecting an External Display Connecting a Computer Display To connect a computer display Connecting a Projector To connect a projector Selecting Display Modes To select a display Using the Multiple Monitors Function To use the Multiple Monitors function Page Connecting a USB Device To connect a USB device Notes on connecting a USB device Customizing Your VAIO Computer Setting the Password Adding the Power-on Password To add the power-on password (machine password) To add the power-on password (user password) Changing/Removing the Power-on Password To change or remove the power-on password (machine password) To change or remove the power-on password (user password) Adding the Hard Disk Password To add the hard disk password Changing/Removing the Hard Disk Password To change the hard disk password To remove the hard disk password Using the VAIO Control Center To use the VAIO Control Center Using the Power Saving Modes Using Normal Mode Using Sleep Mode To activate Sleep mode To return to Normal mode To change the Sleep mode settings Using Hibernate Mode To activate Hibernate mode To return to Normal mode Using the VAIO Power Management Selecting a Power Plan To select a power plan To change the power plan settings VAIO Power Management Viewer To start the VAIO Power Management Viewer Protecting the Hard Disk Activating VAIO HDD Protection To activate VAIO HDD Protection Precautions Handling the LCD Screen Using the Power Source Handling Your Computer Page Page Handling the Built-in Camera Handling Discs Using the Battery Pack Using Headphones Handling the Memory Stick Handling the Built-in Storage Device To avoid damaging your hard disk drive To avoid damaging your solid state drive Handling the Display/LAN Adapter To attach the display/LAN adapter to the AC adapter Troubleshooting Page Computer What should I do if my computer does not start? What should I do if the green power indicator light turns on but my screen remains blank? What should I do if my computer or software stops responding? Why doesn't my computer enter Sleep or Hibernate mode? To restore your computer to Normal mode What should I do if the charge indicator light is blinking fast and my computer does not start? Page What should I do if my game software does not work or it keeps crashing? What should I do if I cannot remember the power-on password? How can I change the boot device order? Page How do I reduce the volume of the recovery partition? How do I check the volume of the recovery partition? System Security How can I protect my computer against security threats, such as viruses? How do I keep my antivirus software updated? Battery Page Instant Mode What should I do if the Instant Mode does not start? What should I do if my computer screen (LCD) goes blank? Built-in Camera Why does the viewfinder show no images or poor-quality images? Why are captured images poor in quality? What should I do if captured images contain dropped frames and audio interruptions? Page Networking What should I do if my computer cannot connect to a wireless LAN access point? Page What should I do if I cannot access the Internet? Why is the data transfer speed slow? How do I avoid data transfer interruptions? What are channels? Why does the network connection stop when I change the encryption key? How do I display the VAIO Smart Network window? What should I do if my computer cannot connect to the wireless WAN? Bluetooth Technology What should I do if other Bluetooth devices cannot find my computer? What should I do if I cannot find the Bluetooth device I want to communicate with? What should I do if other Bluetooth devices cannot connect to my computer? Why is my Bluetooth connection slow? Why can't I use the services supported by the connected Bluetooth device? Page What should I do if I do not hear sound from my headphones or audio/video controller? GPS Display Why did my screen go blank? What should I do if I do not see proper images or videos? Why doesn't my screen display a video? What should I do if my screen is dark? What should I do if the LCD brightness of my screen changes? What should I do if the external display remains blank? Why isn't Windows Aero running? Printing What should I do if I cannot print a document? Microphone What should I do if my microphone does not work? How can I prevent microphone feedback? Speakers What should I do if I do not hear sound from the built-in speakers? What should I do if my external speakers do not work? Pointing Device What should I do if my pointing device does not work? Keyboard What should I do if the keyboard configuration is wrong? What should I do if I cannot enter certain characters with the keyboard? Floppy Disks Why doesn't the Safely Remove Hardware icon appear on the taskbar when the drive is connected? What should I do if I cannot write data to a floppy disk? Audio/Video How do I turn off the Windows startup sound? How do I change the sound output device? What should I do if I find dropped frames during video playback? Page Memory Cards Peripherals What should I do if I cannot connect a USB device? Trademarks Page Notice