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Sony VGN-TZ10, VGN-TZ100 Troubleshooting, ❑Mouse (page 199), ❑Battery (page 175), ❑Display (page 193), ❑Computer (page 165), ❑Internet (page 180), ❑Printing (page 197)

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Troubleshooting

Troubleshooting

This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. Try these suggestions before visiting the Sony online support Web site at: http://esupport.sony.com/EN/VAIO/ for customers in USA,

http://www.sony.ca/support for customers in Canada,

http://esupport.sony.com/ES/VAIO/ for customers in Spanish speaking Latin American countries or areas, or http://esupport.sony.com/ES/VAIO/BR/ for customers in Brazil.

❑Computer (page 165)❑System Security (page 174)❑Battery (page 175)❑Built-in MOTION EYE Camera (page 177)❑Internet (page 180)❑Networking (page 182)❑Bluetooth Technology (page 185)❑Optical Discs (page 189)❑Display (page 193)❑Printing (page 197)❑Microphone (page 198)❑Mouse (page 199)❑Speakers (page 200)❑Touch Pad (page 201)❑Keyboard (page 202)

Contents

Page n 2 N Contents About the Indicator Lights Connecting a Power Source Using the Battery Pack n 3 N n 4 N n 5 N Before Use Documentation Non-printedDocumentation User Guide VAIO Recovery Center User Guide 1 Click Start and Help and Support 2 Click Manuals & Specifications Help and Support Help and Support To access Help and Support, click Start and Help and Support ❑Manuals & Specifications ❑VAIO Support Ergonomic Considerations Viewing angle of the computer's display Lighting Positioning an external display Getting Started Locating Controls and Ports n 13 N n 14 N Back n 15 N Right n 16 N Left n 17 N Bottom About the Indicator Lights n 19 N Connecting a Power Source To use the AC adapter Using the Battery Pack To install the battery pack n 22 N To charge the battery pack n 24 N To use the battery care function To remove the battery pack Page Shutting Down Your Computer Safely To shut down your computer Using Your VAIO Computer Using the Keyboard n 31 N Using the Touch Pad Using Special-functionButtons Using the Built-inMOTION EYE Camera Using the Optical Disc Drive To insert a disc n 36 N 4Close the tray by pushing it in gently Reading and Writing Optical Discs n 38 N n 39 N Notes on writing data to a disc Roxio Easy Media Creator Notes on playing discs To play an audio CD To copy files to a disc To play a DVD Using the ExpressCard Module To insert an ExpressCard module n 46 N To remove an ExpressCard module Using the Memory Stick Media To insert a Memory Stick media To view the contents of the Memory Stick media To format a Memory Stick media Close To remove a Memory Stick media Using Other Memory Cards n 55 N To insert a memory card To remove a memory card Using the Internet To connect a telephone cable To set up a dial-upconnection to the Internet Using Wireless LAN (WLAN) n 60 N n 61 N Communicating without an Access Point (Ad-hoc) To communicate without an access point (ad-hoc) n 64 N Communicating with an Access Point (Infrastructure) The access point will select which channel to use on an infrastructure network To connect to a wireless network To disconnect from a wireless network Using the Bluetooth Functionality To connect to a Bluetooth device Notes on using the Bluetooth functionality Page Bluetooth Security Communicating with Another Bluetooth Device To communicate with another Bluetooth device To see the help file To connect the headset with your computer To disconnect the headset from your computer Using Peripheral Devices Connecting a Docking Station To attach your computer to the docking station Page Page n 79 N Disconnecting Your Computer from the Docking Station To disconnect your computer from the docking station Page n 82 N 1Click Start and Undock Computer Make sure that a message balloon appears and the Connecting External Speakers To connect external speakers Connecting an External Display To connect a computer display To connect a multimedia computer display n 87 N To connect a projector n 89 N Selecting Display Modes To select a display Using the Multiple Monitors Function To select the Multiple Monitors mode Connecting an External Microphone To connect an external microphone Connecting a Universal Serial Bus (USB) Device To connect a USB mouse To connect a USB floppy disk drive To disconnect a USB floppy disk drive Connecting a Printer To connect a printer using the USB port Connecting an i.LINK Device To connect a digital video camcorder Connecting to a Network (LAN) Page Customizing Your VAIO Computer Setting the Password Adding the Power-onPassword To add the power-onpassword (machine password) To add the power-onpassword (user password) To change or remove the power-onpassword (machine password) To change or remove the power-onpassword (user password) Adding the Hard Disk Password To add the hard disk password To change the hard disk password To remove the hard disk password To add the Windows password To change the Windows password To remove the Windows password Using Fingerprint Authentication Precautions on Using Fingerprint Authentication Be sure to make a backup copy of the data stored on the In case the Erasing the Enrolled Fingerprints (page 122) To enroll a fingerprint Page 2Swipe your finger perpendicularly across the fingerprint sensor Logging Onto Your System Logging onto Windows Protector Suite QL Power-onSecurity feature Using the Password Bank Using the File Safe Feature Using the Application Launcher To erase the enrolled fingerprints Using Trusted Platform Module (TPM) Run automatic backup now Important Notice Browse <userfolder>\Documents\Security Platform Page To enable the TPM on the BIOS setup screen To install the Infineon TPM Professional Package To initialize and configure the TPM Setting Up Your Computer with VAIO Central To use VAIO Central Using VAIO Status Monitor To display the VAIO Status Monitor window Using the Power Saving Modes To activate Sleep mode To return to Normal mode To change the Sleep mode settings To activate Hibernate mode Page Managing Power with VAIO Power Management To activate VAIO Power Management To restore the default settings To activate a VAIO Power Management power scheme To start VAIO Power Management Viewer To change the power scheme To view performance with the power scheme modified with VAIO Power Management Changing the Performance Setting To change the performance setting Protecting Data from Unauthorized Use To use the Peripheral Device & Storage Media Restriction Setting Utility Page Protecting the Hard Disk To activate VAIO HDD Protection Upgrading Your VAIO Computer Replacing Memory Page To replace a memory module Page 9Replace the memory module compartment cover 10Tighten the screw on the bottom of the computer 11Reinstall the battery pack and turn on the computer To view the amount of memory Precautions On Handling the LCD Screen On Using the Power Source On Handling Your Computer Page On Using the Built-inMOTION EYE Camera On Handling Floppy Disks On Handling Discs On Using the Battery Pack On Using Headphones On Handling Memory Stick Media On Handling the Hard Disk To avoid damaging your hard disk drive On Updating Your Computer Troubleshooting Page Computer What should I do if a BIOS error appears when I turn on my computer System Time What should I do if my computer or software stops responding Alt If your computer does not turn off, press the Ctrl Delete To restore your computer to normal operating stability Enter Onetime Password System Disabled Num Lk Caps Lock What should I do if my game software does not work or it keeps crashing What should I do if I cannot remember the BIOS password Why does it take time before my computer starts VAIO Original Screen Saver F11 To delete the VAIO Value-addedcontents Page System Security To download and install the latest security update Battery Should I be concerned that the installed battery pack is warm Can my computer enter Hibernate mode while using battery power Using Hibernate Mode (page 135) What should I do if my battery pack rapidly wears out Built-inMOTION EYE Camera Why do the images captured by the built-inMOTION EYE camera flicker LightSource Flickness Why can't I use the built-inMOTION EYE camera Control Panel Hardware and Sound Device Manager 2 Double-click Imaging devices Internet Why is my modem connection slow Networking What should I do if I cannot access the Internet Why is the data transfer speed slow How do I avoid data transfer interruptions What are channels Why does the network connection stop when I change the encryption key Bluetooth Technology What should I do if other Bluetooth devices cannot connect to my computer Standard Low Default level Why is my Bluetooth connection slow Why can't I connect to service supported by the target Bluetooth device Can I use a device with Bluetooth technology on airplanes Why can't I connect to a Bluetooth device in Personal Area Network User mode Why can't I use the Bluetooth utility software when I switch a user Log Off Optical Discs What should I do if I cannot play a disc properly on my computer Open Volume Mixer 2Click System and Maintenance System Driver Driver Details What should I do if I cannot write data to CD media What should I do if I cannot write data to DVD media USB Mass Storage Device Display Why doesn't my screen display a video To change the screen resolution, follow these steps: 1 Right-clickthe desktop and select Personalize from the shortcut menu 2 Click Display Settings Resolution What should I do if my screen is dark What should I do if the LCD brightness of my screen changes 4Select the Advanced settings tab What should I do if the external display stays blank How do I run Windows Aero 2Click Customize colors under Appearance and Personalization 4Select Windows Aero from the Color scheme options on the Appearance tab Windows Help and Support Printing Microphone Mouse Speakers Touch Pad Keyboard Floppy Disks Audio/Video What should I do if I cannot use my i.LINK device Memory Stick Media Can I copy images from a digital camera using Memory Stick media Why can't I write data to Memory Stick media Activating VAIO Power Management Power Schemes (page 138) Peripherals Docking Station Support Options Sony Support Information Page Customer Information Center Page Program Support Information America Online® (Dial-Up) AOL® Music Now AOL® Explorer AOL® Toolbar AOL® Instant Messenger™ Bluetooth® Utility Program Support Information (page 214) Click to DVD® software InstantOn Intel® PROSet LocationFree 60-DayTrial Version of Microsoft® Office Microsoft® Internet Explorer, Movie Maker, Media Player, Works MobiTV® MobiTV, Inc Web site http://www.mobitv.com/support/support.php 14-DayTrial Version of Napster® Norton Internet Security™ Quickbooks Free Starter Edition Roxio® Easy Media Creator® 9 Suite SafeIT-DigitalDocument Shredder SmartWi™ Connection Utility SonicStage® software SonicStage Mastering Studio™ software System Mechanic® VAIO® Action Setup VAIO® Camera Capture Utility VAIO® Camera Utility VAIO® Central VAIO® Diagnostic VAIO® Edit Component VAIO® HDD Protection VAIO® LAN Setting Utility VAIO Media™ software VAIO® Security Center VAIO® Touch Launcher VAIO® Update VAIO Video & Photo Suite VAIO® Wireless Switch Setting Utility WinDVD® software for VAIO® computers Xdrive™ Zoom Utility