Sony VPCEE/VPCEF Troubleshooting

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Troubleshooting >

Troubleshooting

This section describes how to solve common problems you mig ht encounter when using your VAIO computer. Many problems

have simple solutions. If these suggestions fail to solve your probl ems, use the VAIO Care. To launch the software, see

Using the VAIO Care (page 29).

If the problems still cannot be solved and you need assistanc e, contact an authorized Sony service/support center.

Some features and options in this section may not be available on your computer.

❑Computer Operations (page 109)

❑System Update / Security (page 115)

❑Recovery (page 116)

❑Battery Pack (page 118)

❑Built-in Camera (page 120)

❑Networking (LAN/Wireless LAN) (page 122)

❑Bluetooth Technology (page 125)

❑Optical Discs (page 129)

❑Display (page 133)

❑Printing (page 137)

❑Microphone (page 138)

❑Speakers (page 139)

❑Touch Pad (page 141)

Contents

Main Contents Page Before Use How to find specifications Finding More about Your VAIO Computer 1. Printed Documentation 2. On-screen Documentation 3. Support Web Sites Ergonomic Considerations Page Getting Started Locating Controls and Ports Control and Port Mark List Location List of Controls and Ports without Marks Getting Started > About the Indicator Lights About the Indicator Lights Your computer is equipped with the following indicator lights: Indicator Functions Connecting a Power Source Using the AC Adapter To use the AC adapter Page Using the Battery Pack Installing/Removing the Battery Pack To install the battery pack Page To remove the battery pack Charging the Battery Pack To charge the battery pack Page Checking the Battery Charge Capacity To check the battery charge capacity Extending the Battery Life Shutting Down Your Computer Safely To shut down your computer Using the Power Saving Modes Using Sleep Mode Using Hibernate Mode To activate Hibernate mode To return to Normal mode Keeping Your Computer in Optimum Condition Updating Your Computer Keeping the Antivirus Software Updated Using the VAIO Care To launch the VAIO Care Using Your VAIO Computer Using the Keyboard Using the Keyboard Your keyboard has additional keys that perform model-specific task s. Combinations and Functions with the Fn Key Page Using the Touch Pad Using the Special-function Button Using the Built-in Camera Using the Optical Disc Drive To insert a disc Using the Optical Disc Drive Supported Discs Using the Optical Disc Drive Notes on Using the Optical Disc Drive Notes on writing data to a disc Notes on playing discs Notes on region codes Page Playing Discs To play a disc Copying Files to Discs To copy files to a disc Using "Memory Stick" Before You Use "Memory Stick" Inserting and Removing "Memory Stick" To insert "Memory Stick" To remove "Memory Stick" Formatting "Memory Stick" To format "Memory Stick" Page Notes on Using "Memory Stick" Using Other Modules / Memory Cards Using the SD Memory Card Before you use the SD memory card To insert an SD memory card To remove an SD memory card Notes on Using Memory Cards General notes on using the memory card Notes on using the SD memory card Using the Internet Using the Network (LAN) Using the Wireless LAN Notes on Using the Wireless LAN Function General notes on using the wireless LAN function Note on the data encryption Starting Wireless LAN Communications To start wireless LAN communications Stopping Wireless LAN Communications To stop wireless LAN communications Using the Bluetooth Function Bluetooth Security Communicating with Another Bluetooth Device To communicate with another Bluetooth device Page Notes on Using the Bluetooth Function Page Using Peripheral Devices Connecting External Speakers or Headphones To connect external speakers Page Connecting a Computer Display or a Projector To connect a computer display or a projector Page Connecting a TV with an HDMI Input Port To connect a TV to your computer To connect a high-quality digital sound output device between your computer and a TV Selecting Display Modes To select a display mode with the Fn+F7 keys To select a display mode from the display settings Connecting an External Microphone To connect an external microphone Connecting a USB Device To connect a USB device Notes on connecting a USB device Page Setting the Password Setting the Power-on Password To add the power-on password (machine password) To add the power-on password (user password) To change or remove the power-on password (machine password) To change or remove the power-on password (user password) Setting the Windows Password To add the Windows password To change the Windows password To remove the Windows password Using AMD-V To enable AMD-V Using the VAIO Control Center To use the VAIO Control Center Upgrading Your VAIO Computer Adding and Removing Memory Notes on adding/removing memory modules Page Removing and Installing a Memory Module To change or add a memory module Page Page Viewing the Amount of Memory To view the amount of memory Precautions Safety I nformatio n Computer Power Source Battery Pack Headphones Page Care and Maintenance Information Handling Your Computer Page Handling the LCD Screen Using the Power Source Handling the Built-in Camera Page Using the Battery Pack Handling "Memory Stick" Handling the Built-in Storage Device To avoid damaging your built-in storage device Troubleshooting Page Computer Operations What should I do if my computer does not start? What should I do if the green power indicator light turns on but my screen remains blank? What should I do if my computer or software stops responding? Why doesn't my computer enter Sleep or Hibernate mode? To restore your computer to Normal mode What should I do if the charge indicator light is blinking fast and my computer does not start? Page How can I change the boot device order? Why doesn't my screen turn off after the automatic turn-off time has passed? System Update / Security How can I find important updates for my computer? How can I protect my computer against security threats, such as viruses? Recovery How can I create Recovery Media? How can I restore my computer system to its factory default settings? How can I reinstall the original software and drivers? How do I check the volume of the recovery area? Battery Pack Page Built-in Camera Why does the viewfinder show no images or poor-quality images? Why are captured images poor in quality? Why is the video input from the built-in camera suspended for a few seconds? Page Networking (LAN/Wireless LAN) What should I do if my computer cannot connect to a wireless LAN access point? What should I do if I cannot access the Internet? Why is the data transfer speed slow? How do I avoid data transfer interruptions? What are channels? Why does the network connection stop when I change the encryption key? Bluetooth Technology What should I do if other Bluetooth devices cannot find my computer? What should I do if I cannot find the Bluetooth device I want to communicate with? What should I do if other Bluetooth devices cannot connect to my computer? Why is my Bluetooth connection slow? Why can't I use the services supported by the connected Bluetooth device? Page What should I do if I do not hear sound from my headphones or audio/video controller? What should I do if the Bluetooth icon is not displayed on the taskbar? Optical Discs Why does my computer freeze when I try to read a disc? What should I do if the drive tray does not open? What should I do if I cannot play a disc properly on my computer? Page Page Display Why did my screen go blank? What should I do if I do not see proper images or videos? Why doesn't my screen display a video? What should I do if my screen is dark? What should I do if the external display remains blank? How do I run Windows Aero? Printing What should I do if I cannot print a document? Microphone What should I do if my microphone does not work? How can I prevent microphone feedback? Speakers What should I do if I do not hear sound from the built-in speakers? What should I do if my external speakers do not work? Touch Pad What should I do if the touch pad does not work? Keyboard What should I do if the keyboard configuration is wrong? What should I do if I cannot enter certain characters with the keyboard? What should I do if I cannot use the numeric keypad to enter numbers? Floppy Disks What should I do if I cannot write data to a floppy disk? Audio/Video How do I turn off the Windows startup sound? How do I change the sound output device? Page "Memory Stick" Peripherals What should I do if I cannot connect a USB device? Trademarks Page Notice