Sony VPCL2 Troubleshooting

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Troubleshooting >

Troubleshooting

This section describes how to solve common prob lems you might encounter when using your VAIO c omputer. Many problems

have simple solutions. If these suggestions fail to so lve your problems, use the VAIO Care. To launch the software, see

Using the VAIO Care (page 32).

If the problems still cannot be solved and yo u need assistance, visit the support web sites listed in Finding More about Your

VAIO Com pute r (page 5)

Some features and options in this section may not be available on your comput er.

❑Computer Operations (page 146)

❑System Update / Security (page 151)

❑Recovery / Recovery Media (page 152)

❑Partition (page 154)

❑Built-in Camera (page 155)

❑Networking (LAN/Wireless LAN) (page 157)

❑BLUETOOTH Technology (page 160)

❑Optical Discs (page 163)

❑Display (page 168)

❑Printing (page 171)

❑Microphone (page 172)

❑Mouse (page 173)

❑Speakers (page 175)

Contents

Main Contents Page Before Use How to find specifications Finding More about Your VAIO Computer 1. Printed Documentation 2. On-screen Documentation 3. Support Web Sites 4. Customer Information Center 5. In Store Service & Support (available in USA only) Ergonomic Considerations Page Getting Started Page Front Back Right Left Bottom About the Indicator Lights Setting Up Your Computer Connecting a Power Source To connect the AC adapter Page Preparing for Wall Mounting Page Page Page Page Shutting Down Your Computer Safely To shut down your computer Using the Power Saving Mode Using Sleep Mode To activate Sleep mode To return to Normal mode To change the Sleep mode settings Keeping Your Computer in Optimum Condition Updating Your Computer Keeping the Antivirus Software Updated Using the VAIO Care To launch the VAIO Care Using Your VAIO Computer Page Using the Wireless Keyboard Using the Keyboard A B C D Page Page To connect the wireless keyboard Page Page Using the Wireless Mouse Using the Mouse To connect the wireless mouse Adjusting the Mouse Functions Using the Touch Screen Page To enable or disable the touch screen function Notes on Using the Touch Screen To enable or disable the bezel sensor Using Special-function Buttons Using Special-function Buttons Your computer is equipped with special buttons to hel p you use specific functions of the computer. Special-function button Functions Using the Quick Web Access Function Activating the Quick Web Access Function To activate the Quick Web Access function Exiting the Quick Web Access Function Notes on Using the Quick Web Access Function Using the Built-in Camera To use the image capture software Using the Optical Disc Drive To insert a disc Page Using the Optical Disc Drive Supported Discs Using the Optical Disc Drive Notes on Using the Optical Disc Drive Notes on writing data to a disc Notes on playing discs Page Playing Discs To play a disc Copying Files to Discs To copy files to a disc Using the TV Function Page Page Connecting to a standard antenna To connect in land-based (terrestrial) broadcasting mode (Option 1) To connect in land-based (terrestrial) broadcasting mode (Option 2) To connect to an antenna (air) for digital television system (ATSC signal standard) Using the HDMI/VIDEO Input Function Connecting an External Audio/Video Device To connect an external audio/video device to your computer Using the HDMI/VIDEO Input Control Buttons Page Using the HDMI/VIDEO Input Function Using the menu for the HDMI/VIDEO input function Using the Remote Commander Using the Remote Commander A B C D Page Using "Memory Stick" Before You Use "Memory Stick" Page Page To remove "Memory Stick" Formatting "Memory Stick" To format "Memory Stick" Page Notes on Using "Memory Stick" Using Other Modules / Memory Cards Using the SD Memory Card Before you use the SD memory card To insert an SD memory card To remove an SD memory card Notes on Using Memory Cards General notes on using the memory card Notes on using the SD memory card Using the Internet Using the Network (LAN) Using the Wireless LAN Notes on Using the Wireless LAN Function General notes on using the wireless LAN functio n Note on the data encryption Starting Wireless LAN Communications To start wireless LAN communications Stopping Wireless LAN Communications To stop wireless LAN communications Using the BLUETOOTH Function BLUETOOTH Security Communicating with Another BLUETOOTH Device To communicate with another BLUETOOTH device Page Notes on Using the BLUETOOTH Function Page Using Peripheral Devices Connecting External Speakers or Headphones To connect external speakers Page Connecting a Computer Display To connect a computer display Connecting a TV with an HDMI Input Port To connect a TV to your computer To connect a high-quality digital sound output device between your computer and a TV Selecting Display Modes To select a display mode from the display settings Using the Multiple Monitors Function To use the Multiple Monitors function Connecting an External Microphone To connect an external microphone Connecting a USB Device To connect a USB device Notes on connecting a USB device Connecting an i.LINK Device Notes on connecting i.LINK devices Connecting a Digital Video Camcorder To connect a digital video camcorder Page Setting the Password Setting the Power-on Password To add the power-on password (machine password) To add the power-on password (user password) To change or remove the power-on password (machine password) To change or remove the power-on password (user password) Setting the Windows Password To add the Windows password To change the Windows password To remove the Windows password Using Intel(R) VT To enable Intel VT Using the VAIO Control Center To use the VAIO Control Center Using S-FORCE Front Surround 3D To enable S-FORCE Front Surround 3D Changing the default SONY logo lamp activity Upgrading Your VAIO Computer Adding and Removing Memory Notes on adding/removing memory modules Page Removing and Installing a Memory Module To change or add a memory module Page Page Viewing the Amount of Memory To view the amount of memory Precautions Safet y Info rmat ion Computer Power Source Battery Cell Mouse Headphones Care and Maintenance Information Computer LCD Screen/Touch Screen Discs Handling Your Computer Page Handling the LCD Screen/Touch Screen Using the Power Source Page Page Handling "Memory Stick" Handling the Built-in Storage Device To avoid damaging your built-in storage device Troubleshooting Page Computer Operations What should I do if my computer does not start? What should I do if the green power indicator light turns on but my screen remains blank? What should I do if my computer or software stops responding? Why doesn't my computer enter Sleep mode? To restore your computer to normal mode What should I do if my game software does not work or it keeps crashing? Page System Update / Security How can I find important updates for my computer? How do I schedule the installation of Windows updates to my computer? Recovery / Recovery Media How can I create Recovery Media? How can I restore my computer system to its factory default settings? How can I reinstall the original software and drivers? How do I check the volume of the recovery area? Part iti on How can I create a hard disk partition? Built-in Camera Why does the viewfinder show no images or poor-quality images? Why are captured images poor in quality? What should I do if captured images contain dropped frames and audio interruptions? Page Networking (LAN/Wireless LAN) What should I do if my computer cannot connect to a wireless LAN access point? What should I do if I cannot access the Internet? Why is the data transfer speed slow? How do I avoid data transfer interruptions? What are channels? Why does the network connection stop when I change the encryption key? BLUETOOTH Technology What should I do if other BLUETOOTH devices cannot find my computer? What should I do if I cannot find the BLUETOOTH device I want to communicate with? What should I do if other BLUETOOTH devices cannot connect to my computer? Why is my BLUETOOTH connection slow? Why can't I use the services supported by the connected BLUETOOTH device? Page Optical Discs Why does my computer freeze when I try to read a disc? What should I do if the drive tray does not open? What should I do if I cannot play a disc properly on my computer? Page What should I do if I cannot write data to CD media? What should I do if I cannot write data to DVD media? Page Display Why did my screen go blank? What should I do if I do not see proper images or videos? What should I do if some items do not fit on the computer screen? Why doesn't my screen display a video? Page Printing What should I do if I cannot print a document? Microphone What should I do if my microphone does not work? How can I prevent microphone feedback? Mouse What should I do if my computer does not recognize my mouse? What should I do if the pointer does not move when I use my mouse? Speakers What should I do if I do not hear sound from the built-in speakers? What should I do if my external speakers do not work? Touch Screen What should I do if the touch screen does not work? What should I do if I cannot tap on the exact spot that I intend on the touch screen? Keyboard What should I do if the keyboard configuration is wrong? What should I do if I cannot use the numeric keypad to enter numbers? What should I do if my computer does not recognize my keyboard? Floppy Disks What should I do if I cannot write data to a floppy disk? Audio/Video What should I do if I cannot use my digital video camcorder? How do I turn off the Windows startup sound? How do I change the sound output device? Page How do I turn off sound along with the LCD backlight using the DISPLAY OFF button? HDMI/VIDEO Input Function "Memory Stick" Peripherals What should I do if I cannot connect a USB device? Trademarks Page Page Notice