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Troubleshooting >
Printing
Printing

What should I do if I cannot print a document?

Make sure your printer is on, and the printer cable is securely conn ected to the ports on the printer and your computer.
Make sure your printer is compatible with the Windows operating system instal led on your computer.
You may need to install the printer driver software before you use your printer. See the manual that came with your printer
for more information.
If your printer is not functioning after your computer resumes from a power saving mode (Sleep or Hibernate), then restart
the computer.
If the bidirectional communication functions are provided with your pri nter, disabling the functions on your computer may
enable printing. Follow these steps:
1Click Start and Devices and Printers.
2Right-click the printer icon and select Properties.
3Click the Ports tab.
4Click to cancel the Enable bidirectional support check box.
5Click OK.
This disables the bidirectional communication function s of the printer, such as data transfer, status monitoring, and
remote panel.