Troubleshooting
Troubleshooting
If you experience problems with the computer or any other devices connected to the projector, please consult the operating instructions of the device with the problem.
Symptom | Cause | Remedy |
Cannot set the data. | The projector is not turned on. | Close ImageDirector, turn the projector on, then |
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| start ImageDirector again. |
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| The projector and the computer are not | Close ImageDirector, check the connections, then |
| properly connected. | start ImageDirector again. |
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| The COM port selection is incorrect. | Close ImageDirector, start it again. Then select the |
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| correct COM port. |
| A point that is not reflected in the | Adjust only points within the adjustable range (see |
| adjustment data (in the gray area) is | page 6 (GB)). |
| being adjusted. |
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If an error message appears, check the contents of the message in the table below.
Message | Meaning | Remedy | |
The power supply of a | The projector is not turned on. | Close ImageDirector, turn the projector on, then | |
projector is not on. But, |
| start ImageDirector again. | |
application is not terminated. |
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| The cable is disconnected, or is not | Close ImageDirector, check the connections, then | |
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| connected properly. | start ImageDirector again. |
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| The COM port selection is incorrect. | Close ImageDirector, start it again. Then select the |
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| correct COM port (see page 5 (GB)). |
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Factory data from a projector | The cable was disconnected while data | Check the cable connection. | |
was not be able to be read. | was being transferred, and the data |
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But, application is not | cannot be read in. |
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terminated. |
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Data transmission to a | The cable was disconnected while data | Check the cable connection. | |
projector was not completed. | was being transferred, and the data |
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But, application is not | cannot be sent to the projector. |
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terminated. |
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It is not the user file of the | The model name or the serial number of | A file with a model name or serial number different | |
projector connected. | the projector is different from the | from that of the projector cannot be read in. | |
Load File | information contained in the file name. |
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FILE NAME = ****** |
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MODEL NAME = ***** |
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SERIAL NAME = ***** |
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Projector |
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MODEL NAME = ***** |
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SERIAL NAME = ***** |
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It has not been written in to | The drive where ImageDirector is | Reinstall ImageDirector on a drive with sufficient | |
factory file. | installed does not have enough free | space. | |
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| space, so the factory setting data read |
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| from the projector cannot be saved in a |
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| file. |
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It has not been written in to | The destination device or disk is not | Confirm whether or not the destination device or | |
user file. | operating correctly, and the adjusted | disk is operating correctly. Or, confirm whether or | |
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| gamma value cannot be saved in a file. | not the destination device or disk is set to read- |
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| only. |
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User file was not able to be | The data file designated is not the | Designate the correct data file. | |
read. | correct file. |
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| The data file is corrupted. | A corrupted file cannot be read in. |
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Other
9 (GB)